Retail TouchPoints

Latest Posts

AI in Luxury: Why LVMH Won’t Let AI Eclipse Humanity or Creativity

Luxury giant LVMH believes strongly in the use of AI throughout its organization, which includes 75 maisons in key sectors of the luxury industry, ranging from wine and spirits to…

Features January 12

Walmart to Expand Drone Delivery to 150 More Stores in 2026, will Fly Coast to Coast from 270 Sites by 2027

Walmart will expand drone delivery service to an additional 150 Walmart stores this year, on a flight path that will establish a network of 270 drone delivery locations in 2027…

News January 11
Checkout has arrived on Google.

Google Launches Direct Checkout in Search, Gemini

It was only a matter of time — following in the footsteps of OpenAI’s ChatGPT and Microsoft’s Copilot, Google is launching direct checkout on eligible product listings in the AI…

News January 11

The RealReal Cuts Asset Protection Expenses 60% with AI-Powered Video Solution

The RealReal, a leader in the high-volume consignment industry, requires advanced security and asset protection to safeguard the high-end luxury watches, bags and bracelets that it accepts for resale every…

Features January 9
Pacsun is reinventing the brand app with a new co-creation platform.

Pacsun Looks Beyond the Standard App with New Co-Creation Platform

Pacsun has launched a new digital platform, PS Community Hub, designed to bridge digital community engagement with real-world product creation to drive authentic content that resonates with consumers. The platform…

News January 9
Microsoft has launched checkout in its AI assistant Copilot.

Etsy, Shopify Among Early Partners for Microsoft’s Copilot Checkout

Microsoft is following ChatGPT’s lead with the debut of checkout capabilities in its AI-powered assistant Copilot. Among the launch partners for the experience are PayPal, Shopify, Stripe and Etsy, all…

News January 9

Walmart Launches Digital Healthcare Hub, Lowers Prices on 1,000+ Wellness Items

Walmart is doing its part for all those hardy souls who promised that this would be the year they would take better care of themselves. The retail giant has launched…

News January 9

Macy’s to Close 14 Underperforming Stores Even as it Touts ‘Bold New Chapter’ Performance

Macy’s will close 14 underperforming stores in 12 states across the country this year, even as CEO Tony Spring reported stronger performance from Macy’s “Reimagine 125” stores and its luxury…

News January 9

From Collectible AR Cards to Blockchain Games: How to Revitalize Loyalty Programs

Loyalty programs remain a powerful tool for businesses. According to last year’s Statista survey, a third of marketers believe their company earns five to seven times more from these programs…

Executive Viewpoints January 9
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank