Retail TouchPoints
JD Sports CEO: American Retail Buyers Have Been Acting Like ‘Order Takers’
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New Spike in Lawsuits that Challenge Misleading Email Subject Lines
Email marketing is an undeniably popular and effective way for retailers to reach their customers. Emails drive massive amounts of website traffic. But as shown by a recent decision from…
Executive Viewpoints January 14
The 1% Advantage: How Store Layouts Quietly Decide Who Wins in Retail
A few months ago, I popped into a department store to grab a shirt for an event that night. Five minutes later, I’d looped past the same endcap twice and…
Executive Viewpoints January 13
How Inviting Consumers to ‘Ask Ralph’ Deepens Their Connection to the Ralph Lauren Brand
Few brands have been as successful as Ralph Lauren at maintaining a consistent philosophy and image over decades. Some legacy brands that have been around for a long time become…
Features January 13
Study: Largest Impact of AI Lies in Operations, not Virtual Assistants
Retail executives are enthusiastic about AI, ranking it as a top-two choice for nearly all their strategic business priorities, and nearly one in four (24%) of respondents to a recent…
News January 12
Dick’s Sporting Goods Chairman Ed Stack on House of Sport, Corporate Culture and Fixing Foot Locker
At NRF 2026, Stack shared the origin story of the House of Sport, what employees at Dick’s all have in common, and how the company will continue the tough turnaround…
Features January 12
REI CEO Mary Beth Laughton on How the Co-op is Changing, Ecommerce and AI
Laughton elaborated on the Peak 28 three-year strategy, building a sustainable future while preserving values, and bringing a human element to the outdoor retailer’s approach to technology at NRF 2026.
Features January 12
California’s New AI Law Exposes the Real Compliance Problem
Frontier AI companies have spent the last decade operating at full speed with very few guardrails. Regulations have long been rumored, but slow to arrive, creating an atmosphere in which…
Executive Viewpoints January 12
AI in Luxury: Why LVMH Won’t Let AI Eclipse Humanity or Creativity
Luxury giant LVMH believes strongly in the use of AI throughout its organization, which includes 75 maisons in key sectors of the luxury industry, ranging from wine and spirits to…
Features January 12
Walmart to Expand Drone Delivery to 150 More Stores in 2026, will Fly Coast to Coast from 270 Sites by 2027
Walmart will expand drone delivery service to an additional 150 Walmart stores this year, on a flight path that will establish a network of 270 drone delivery locations in 2027…
News January 11
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