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The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support
With returns siphoning off a staggering $743 billion from retailers’ bottom lines in 2023, it’s clear that the industry’s approach needs an overhaul. But instead of leaning on rigid policies…
Executive Viewpoints January 17
Exclusive Q&A: B2B Cruise Retail Player Comes Ashore to Support Resort-Based Luxury
Stacy Shaw wants to make it very clear that Starboard Group is specifically in the business of vacation retail, as opposed to the broader travel retail category. “That’s where our…
Features January 17
Cannabis Advocacy Groups Combine to Deliver High-Potency Lobbying
Effective today, the National Cannabis Roundtable (NCR) and the U.S. Cannabis Council (USCC) will combine, bringing together two organizations representing multi-state and single-state cannabis operators, retailers, ancillary businesses and advocacy…
News January 16
Target Names New Leaders for Stores and IT Divisions
Target has made several changes to its executive team, prompted by the retirements of long-serving leaders in store operations and information technology. Mark Schindele, EVP and Chief Stores Officer, will…
News January 16
DTLR, Shoe Palace Shift to Mobile POS at 450 U.S. Stores
Lifestyle retailer DTLR and footwear and apparel chain Shoe Palace — both owned by JD Sports — will deploy mobile POS and inventory orchestration solutions from Jumpmind across their combined…
News January 16
Five Trends Poised to Shape the Future of Digital Experiences in 2025
As digital experiences have evolved over the past few years, personalization and emotional connection have become central to customer engagement strategy for companies. According to Forrester’s U.S. Customer Experience Index…
Executive Viewpoints January 16
Tracee Ellis Ross on Innovation, Team Building and Why ‘Challenge’ Marketing is Broken
Actress Tracee Ellis Ross started building her vision for Pattern Beauty while starring on the sitcom Girlfriends, but it was her lifelong experience as a “curly girly” (a woman with…
Features January 15
Walmart Updates Branding to Better Align with Heritage and Innovation
Walmart has unveiled a refreshed look and feel to better showcase its legacy and commitment to its customers. The comprehensive image revamp will extend across channels and touch points from…
News January 15
Joann Files for Second Bankruptcy in 10 Months, Seeks Buyer
Joann has filed for bankruptcy protection for the second time in less than one year and is seeking a buyer, according to CNN and multiple media reports. The crafts retailer…
News January 15
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