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Why Emotion is the Most Important Customer Experience Metric
Experiences are, at their core, emotional for customers. Whether it’s the frustration of being stuck in a middle seat on a long flight, the excitement of waiting hours to taste…
Executive Viewpoints January 21
Exclusive: Travel Retailer WHSmith Launches North America Retail Media Network, Plans Significant Store Growth in Region
WHSmith North America (WHSNA) has partnered with commerce media solution SMG to launch a travel-focused in-store retail media network (RMN) that will connect brands with shoppers at the retailer’s more…
News January 21
The Waste Management Challenge of the Holiday Season
The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired…
Executive Viewpoints January 20
Kurt Geiger is ‘Going Big in North America’ with Plans for 50 U.S. Stores
British footwear and accessories label Kurt Geiger has unveiled plans to bring its London verve across the pond in a big way. Following the opening of its first U.S. store,…
News January 17
Nuna at The Corner
In its latest pop-up at The Corner, the new revolving pop-up space at Nordstrom’s NYC Flagship, will feature Dutch baby gear brand Nuna. The Nuna at The Corner limited-time pop-up…
News January 17
Forget the ‘Wirkin’ — Rebag Joins Walmart Marketplace, Offering Walmart Customers Real Birkins and More
Even as Walmart’s Birkin dupe — dubbed the “Wirkin” — continues to sell like hotcakes, the retailer has announced a new deal that will give its customers access to the…
News January 17
Holiday Sales Grew 4% to Top $994 Billion, Exceeding Expectations
Bearing out earlier reports of solid sales increases during the 2024 holiday season, U.S. Census Bureau data revealed that core retail sales increased by an unexpectedly robust 4% over 2023…
News January 17
Walmart Makes Deal to Purchase Robotics Tech for 400 Pickup and Delivery Centers
Walmart will sell its Advanced Systems and Robotics business to Symbotic for $200 million. As part of the deal, the robotics solution provider will engage in a Walmart-funded development program…
News January 17
UPDATE: Supreme Court Upholds TikTok Ban, Shutdown Probable as Early as Sunday
[Update as of Jan. 17, 2025] The Supreme Court has unanimously upheld the law forcing TikTok to sell itself to a U.S. entity or be banned, multiple sources report. Earlier…
News January 17
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