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How Emotional Insights Transform Your CX Strategy
When building a house, you start with a blueprint. Similarly, creating a meaningful customer experience begins with a map — a tool to visualize the entire journey, from initial awareness…
Executive Viewpoints February 5
How Coach and Sephora Use Data to Drive Design Innovation
Nearly 60% of store design teams say their top challenge is adapting store experiences to new shopper expectations, according to Retail TouchPoints research. But retail organizations are gathering more data…
Features February 5
JCPenney Launches New Ecommerce Site for Business Customers
JCPenney has launched a new business-to-business website to offer customers a more seamless and personalized experience when purchasing durable goods and bulk items. The website offers small businesses and nonprofits…
News February 4
Using In-Store Expertise to Battle Black-Owned Beauty Brands’ Historical Hurdles
Products in the beauty and hair care space made by (and for) Black consumers had long been scarce on major retailers’ shelves — a lack that received new attention earlier…
Features February 4
Generative AI in Retail: 4 Predictions for 2025
The retail industry’s rapid adoption of generative AI technologies will continue in 2025. Throughout 2024, many retailers moved gen AI projects from pilots into production. In 2025, retailers will scale…
Executive Viewpoints February 4
Tariff Turmoil Puts Consumers, Retailers on Edge
Punxsutawney Phil’s annual moment in the spotlight was overshadowed this weekend by President Donald Trump, who spurred predictions of an economic cold front with the signing of three executive orders…
News February 3
Ollie’s Bargain Outlet Adds CEO Title for Van Der Valk
As part of a planned succession, Ollie’s Bargain Outlet Holdings President Eric van der Valk has added CEO to his title and joined the retailer’s board of directors. Van der…
News February 3
Beyond, Inc. Acquires BuyBuy Baby, Lays Out Tech-Focused Plan for Brand’s Future
Beyond, Inc. — the owner of BuyBuy Baby’s former sister company Bed Bath & Beyond — has signed an agreement to reunite the two brands with a $5 million acquisition…
News February 3
Ace Hardware Taps Punxsutawney Phil to Launch New Yard Care Subscription Service
Ace Hardware has launched Ace YardRx, the hardware cooperative’s first subscription service for lawn care. The prescriptive program will provide a tailored plan based on customers’ regional location, grass type,…
News February 3
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