Retail TouchPoints
Judge Orders Tariff Refunds Following Supreme Court Ruling
Featured
Latest Posts
Gap, DoorDash, NBCU Execs Weigh in on the State of the Consumer
Between the tariff tug-of-war, flailing markets, insanely high egg prices and general “twitchiness” (as one strategist put it), consumers have gotten a bit hard to nail down lately. So perhaps…
Features March 27
Retail’s AI Evolution: From Chatbots to Personal Shopping Concierges
Dealing with customer service for a faulty product or return? You’ve probably felt the frustration firsthand. What should take five minutes turns into irritation as you navigate endless menus, hold…
Executive Viewpoints March 27
Advance Auto Parts Plans 30 New Stores in 2025, Promises More Expansion
Advance Auto Parts will open 30 new U.S. stores this year, moving toward a goal of adding at least 100 new locations through 2027. The retailer, which currently operates nearly…
News March 26
FedEx Launches Returns Service with 3,000 Dropoff Locations
FedEx has introduced FedEx Easy Returns, a box- and label-free returns solution supported by approximately 3,000 brick-and-mortar dropoff locations that include FedEx Office and Kohl’s stores. When the program, powered…
News March 26
Kroger Countersuit Blames Albertsons for Merger’s Failure
Aftershocks from the failed Kroger–Albertsons merger continue to ripple through the legal system. Albertsons had halted the proposed $24.6 billion merger in December 2024, a move that was promptly followed…
News March 26
Carter’s Taps Vans Exec to Support Growth Goals
Carter’s has brought in a new President and CEO to ramp up its growth initiatives. Douglas Palladini, former Global Brand President of Vans, will take the top leadership spot, as…
News March 26
How Localization is Helping CVS Position Itself as the Modern General Store
CVS is one of the largest retailers in the U.S. by store count, with more than 9,000 locations across the country. And while a consistent experience is important for the…
Features March 26
AI-Powered Knowledge Graph: The Key to Personalized Customer Journeys
Modern consumers expect personalized experiences tailored to their unique preferences, behaviors and needs. Businesses striving to meet these expectations are turning to AI-powered knowledge graphs — a cutting-edge tool that…
Executive Viewpoints March 26
Hy-Vee RMN Deploys Carrot Ads Solution; Instacart Extends Ad Placements to Smart Carts
The 570-store Midwestern supermarket retailer Hy-Vee will expand its partnership with Instacart by adopting the platform’s Carrot Ads solution. This new integration will give Hy-Vee RedMedia access both to Instacart’s…
News March 25
Latest Podcasts
Latest Resources
