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AI in CX Innovation and Journey Management: Key Insights for Retail Business Leaders
Retail business leaders are entering 2025 under mounting pressure to solve complex challenges while driving results. Data overload, siloed operations and ineffective personalization are holding them back. Despite having more…
Executive Viewpoints April 4For Kelly Cook, Leading David’s Bridal is a ‘Dream Come True’
David’s Bridal is in the business of “dream-making,” according to new CEO Kelly Cook, and in this video she explains why leading the retailer represents a dream come true for…
Features April 3Small Business, Big Ideas: Amid Historic Disruption in Off-Price, This Family-Owned Overstock Wholesaler is Reinventing the Game
This story is part of Retail TouchPoints’ ongoing “Small Business, Big Ideas” series, focusing on smaller retail brands that have found big success and have even bigger ambitions. Back in…
Features April 3Target Launches 300-Piece Limited-Time Kate Spade Collection
Target has partnered with Kate Spade New York to create an extensive limited-time collection of more than 300 fashion, home and entertaining products. Launching April 12, more than half the…
News April 3Why Store Closures Present Opportunity for Retail Real Estate
In the first quarter each year, announcements of store closings often fuel speculation about the state of physical retail and the strength of the industry. In fact, the marketplaces…
Executive Viewpoints April 3NRF Forecasts at Least $5.42 Trillion in 2025 Sales Despite Economic Queasiness
The National Retail Federation (NRF) is forecasting U.S. retail sales growth of 2.7% to 3.7% in 2025 compared to the previous year, reaching between $5.42 trillion and $5.48 trillion, according…
News April 2Destination XL Debuts Trade-In Program and Discounts for Military and First Responders
Destination XL (DXL) has joined the numerous retailers encouraging customers to recycle their wardrobes with its Fit Exchange program, giving shoppers 20% off in-store purchases of new items when they…
News April 2Macy’s Taps Capri Holdings Exec for Combined CFO/COO Role
Macy’s has named Thomas Edwards as its new CFO and COO, effective June 22, 2025, as part of a realignment of the department store retailer’s C-suite. Edwards, who brings nearly…
News April 2Store Closures are Forcing Retailers to Thrive or Die: Here’s How Brands can Adapt
It’s been hard to miss this year’s headlines heralding a ‘retail reset,’ or predicting the end of physical retail as we know it. Chains like Foot Locker, CVS and Victoria’s…
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