Customer Experience
Retail Reopening Update: What Retailers (And Consumers) Are Seeing
Latest Posts
How Retailers Can Reset The Gameboard
Disruption is hitting the retail industry at an overwhelming pace. Although retailers are struggling to…
How ‘Essential’ Business Strategies Can Help ‘Non-Essential’s Pivot
IHL’s Greg Buzek shares insights on some businesses categorized as “Essential” which have set good…
Recommended Resources
The Post-Pandemic Future Of Brick-And-Mortar
For the last few years we’ve seen a slowdown in spend for many brick-and-mortar (B&M) stores. And now,…
News May 23
Concerned About Infection And Finances, Consumers Plan Cautious Return To Stores
Around the world, the coronavirus pandemic has caused people to make drastic changes in the way they shop,…
Features May 22
Winning And Keeping Consumer Loyalty In Trying Times
Despite the overwhelming number of choices Americans have at the supermarket, loyalty to their favorite brands is fierce.…
Executive Viewpoints May 22
How AI Is Transforming Retail Stores And The Way We Shop
In a world of social distancing amid COVID-19 concerns, retail has been turned upside down. Most physical stores…
Executive Viewpoints May 11
Rethinking CX Priorities In A New Retail Landscape
With 30+ years of experience in the retail industry, including her prior position as VP of Customer Experience…
News May 8
Reimagining The Store Experience, From The Aisles To The Parking Lot: A Conversation With Author Paco Underhill
As the best-selling author of Why We Buy: The Science of Shopping, Paco Underhill has literally helped write…
Executive Viewpoints May 6
What Does The Post-Lockdown In-Store Experience Look Like?
The COVID-19 pandemic has fundamentally altered the way we live, work and spend in ways we couldn’t have…
Executive Viewpoints May 5
COVID-19 CX Strategies: Transparency, Empathy And Communication Are Vital
Customer interactions during a crisis can be difficult: while retailers don’t want to act like they can’t see…
Features May 4
Podcast: Steve Dennis Weighs In On COVID-19’s Retail Impact
With an illustrious career spanning 30 years, SageBerry Consulting founder Steve Dennis watched as the retail industry welcomed online shopping, battled the 2008 financial crisis and began experimenting with…
Executive Viewpoints April 21With Stores Closed, Lamps Plus Launches Remote Lighting Consultations
Lamps Plus has rolled out free online lighting design services to provide shoppers with advice without their having…
News April 21Featured
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