Latest In: Executive Viewpoints

Chris Kell consumer behavior Dr. Emmanuel Probst Dr. Gary Edwards Empathica retail Retail TouchPoints social social commerce webinar

[Webinar] “Socializing” the Retail Experience

Retail TouchPoints will be hosting an Empathica webinar this week that will focus on ways to learn how…

Executive Viewpoints February 7
customer engagement JDA Software retailers Scott Welty shopper engagement social media social media marketing social media strategy

Retailers: Are You Social-Business Ready?

Think about the last major purchase you made. How did you make the decision? Consumer Reports or reading…

Executive Viewpoints February 6
cross-channel crosschannel Electronic Produc Coe Information Services Electronic smart tags EPC Information Services Gary Schwartz iPhone National Retail Federation NFC NFC-enables phones NRF NRF12 retail 2.0 rfid RFID tags Walmart

Retail 2.0: Invite Shoppers To Participate

Once again this year, the ol’ Javits Center in New York hosted retail folk from across the country. It…

Executive Viewpoints February 6
cross-channel Cross-Channel Checkup crosschannel crosschannel strategies CrossView customer analytics customer experience Debbie Hauss mobile technology multichannel omni-channel omnichannel retail Retail TouchPoints sales analytics web analytics

The True Meaning of Cross-Channel

This is an excerpt from a CrossView blog post in which Retail TouchPoints’ Editor-in-Chief Debbie Hauss defines cross-channel…

Executive Viewpoints February 6

50% Of Check-In Users Only Visited A Store After Receiving Offers Via Mobile Device

                 (Click on the image to enlarge) A recent webinar titled, “Changing the Game in the Retail Store…

Executive Viewpoints February 3
i love velvet mobile payment solutions mPOS tablets

Just posted a new TouchPoints TV segment on I Love Velvet and their mobile payment solutions. View our…

Executive Viewpoints February 2
2011CEA customer engagement Customer Engagement Award Inkjet Superstore National Retail Federation NRF NRF12 Retail TouchPoints social media Social Q&A Turnto Networks

InkJet Superstore Accepts Customer Engagement Award

During the National Retail Federation conference, we honored InkJetSuperStore with a Customer Engagement Award for the Social Media…

Executive Viewpoints February 1
Black Friday Cyber Monday Gazaro retail analytics retail holiday analytics retail industry Retail TouchPoints

2011 Retail Holiday Analysis [Infographic]

Executive Viewpoints January 31
basket size comScore holiday shopping season Retail Systems Research RSR

Debunking The Black Friday Discount Myth: Retailers Need a 24/7/365 Pricing Strategy

Black Friday and Cyber Monday ― best known for glittering price offers and festively wrapped deals — attract…

Executive Viewpoints January 30
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank