Latest In: Executive Viewpoints

Foot Locker lighthaus retail Retail TouchPoints store operations video analytics Visual Customer Intelligence

Athletic specialty retailer Foot Locker is making strides to better understand its worldwide customers’ paths to purchase by…

Executive Viewpoints October 12
Completing The Cross-Channel Challenge Debbie Hauss Deloitte Research Manhattan Associates mobile retail Retail TouchPoints showrooming Showrooming: Scourge of Inspiration The Dawn Of Mobile Influence The e-Tailing Group The True Experience Of One: Personalizing The Mobile Shopping Experience

Maybe It’s Time To Embrace Showrooming By Debbie Hauss, Editor-in-Chief The term “showrooming” carries with it a very…

Executive Viewpoints October 10
Amazon best buy Brian Kinsella Channel IQ customer service etailing Gartner Manhattan Associates mobile mobile commerce mobile payment retail Retail TouchPoints showrooming

Showrooming: Scourge Or Inspiration

Retailers globally are terrified of being turned into “showrooms” for their online competitors. And their fear is real. …

Executive Viewpoints October 9
customer feedback ecommerce J.C. Penney retail Retail TouchPoints ron johnson

As more retailers lean on e-Commerce to increase sales, J.C. Penney (JCP) is transforming physical stores by including…

Executive Viewpoints October 5
121 Regent Street brick and mortar Burberry e-commerce Fatima D. Lora london retail Retail TouchPoints shopping

The New Brick-And-Mortar Store: Digital Signage, Interactive Screens And Everything In BetweenBy Fatima D. Lora, Assistant Editor E-Commerce…

Executive Viewpoints October 2
application performance management Compuware DevOps e-commerce Forrester Research Microsoft Bing retail Retail TouchPoints

The New World Of Application Performance Management

Studies have shown that poor performance of e-Commerce web sites can directly result in loss of revenue, poor…

Executive Viewpoints October 1
cross-channel marketing customer service Lorna Pappas retail Retail TouchPoints shopper engagement store operations Walmart

Site-To-Store Very Convenient – In Theory By Lorna Pappas, Contributing Editor Roughly 80% of merchants believe that empowering…

Executive Viewpoints September 26
in-line merchandising Lavi Industries Perry kuklin retail Retail TouchPoints shopping experience

5 Tips To Extract More Value From Your Waiting Line System

Americans spend 37 billion hours per year waiting in line, according to some estimates.  And because the time…

Executive Viewpoints September 24
crm custom e-commerce Fatima D. Lora Godiva Lauren Freedman personality Retail TouchPoints Serena and Lily shopping The e-Tailing Group

Why Personal(ity) Works By Fatima D. Lora, Assistant Editor If you’ve ever walked into a store and been…

Executive Viewpoints September 19
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