Latest In: Executive Viewpoints

customer engagement customer experience Jordan Socran Radialpoint Retail TouchPoints showrooming The Business Impact of Customer Experience 2012

Battle On The Showroom Floor

It’s a very real threat. “Showrooming” has been a leading cause of profit decline for brick-and-mortar retailers for…

Executive Viewpoints January 2
Administration Congress Debbie Hauss fiscall cliff Kofi Annan Matthew Shay NRF retail Retail TouchPoints the National Retail Federation U.S. House of Representatives United Nations

Where Does The Retail Industry Stand Following The Fiscal Cliff Negotiations? By Debbie Hauss Just a few short…

Executive Viewpoints January 2
bcbg Believe holiday holiday campaign holiday shopping Lord & Taylor Macy's retail Retail TouchPoints Santa Mail Sephora shopping

Holiday Window Displays In New York The Lord & Taylor window display on 5th Avenue in NYC is…

Executive Viewpoints December 21
Customer loyalty customer service loyalty showrooming social media The State of Social Customer Service 2012

/* Style Definitions */ table.MsoNormalTable {mso-style-name:”Table Normal”; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:””; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in;…

Executive Viewpoints December 19
holiday infographic National Retail Federation retail Retail TouchPoints shopping

The 2012 Holiday Shopper Unwrapped [Infographic]

As more consumers continue to shop this holiday, 84% plan to complete their “Santa lists” by shopping online.…

Executive Viewpoints December 18
Black Friday brick-and-mortar stores Christmas Eve consumers holiday holiday shopping infographic retail Retail TouchPoints

The Holiday 2012 Shopper Unwrapped [Infographic]

As more consumers continue to shop this holiday, 84% plan to complete their “Santa lists” by shopping online.…

Executive Viewpoints December 18
Brad Flick direct source IBM mobile pos mobile technology mobility mPOS NCR retail Retail technology Retail TouchPoints smartphones

A Decade Of Retail

Recently, Retail TouchPoints had the opportunity to speak with Brad Fick from Direct Source, and find out his…

Executive Viewpoints December 18
customer engagement Google Shopping holiday holiday shopping Jon Venverloh retail Retail TouchPoints shopping

Google Shopping As A Holiday Comparison Shopping Site The new phenomenon, Google Shopping, can help consumers locate products…

Executive Viewpoints December 14
e-commerce Facebook Pinterest retail Retail TouchPoints richrelevance SEO social media Twitter web site traffic

Who’s Driving Shopping Traffic For Retail Sites? [Infographic]

With the help of peer reviews and sharing capabilities on social media sites, consumers can offer online retailers…

Executive Viewpoints December 11
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank