7 Ways Retailers Should Prepare their Sites for the Rise of AI-Powered Buying
AI-driven shopping has moved from a pipe dream to reality, and it is already reshaping how online purchases…
Executive Viewpoints March 3
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Payments, Fraud and AI: Why Retailers Can’t Afford to Ignore AML in 2026
For anyone working in online retail, 2026 is shaping up to be a year of major change. Customers…
Executive Viewpoints March 2
The Hidden Surge in Sales Promotion Fraud: What Retailers Must Prepare For in 2026
Sales promotions (i.e. cashbacks, rebates, trade-ins and incentive rewards) have long fueled sales growth and differentiation in consumer…
Executive Viewpoints February 27
Super Bowl Spikes, Everyday Risk: Why Peak Events Expose Retailers’ Fake‑ID Weak Spots
While retailers spent most of Super Bowl Sunday worrying about keeping chips, wings and beer on the shelf,…
Executive Viewpoints February 26
Reading Your Data Tea Leaves: What Your Metrics are Really Trying to Tell You
There’s a wealth of customer knowledge sitting right in front of retailers, but most just don’t see it.…
Executive Viewpoints February 25
What the 2025 Holiday Return Season Revealed about Retail’s Fraud Problem
The 2025 holiday season delivered the first trillion-dollar holiday in U.S. retail history, with online spending alone hitting…
Executive Viewpoints February 24
Meet Every Shopper Where they are: The Retail Imperative for Multimodal, Accessible Self-Service
The New Reality of Retail Self-Service Self-service is no longer confined to a few large touchscreens near the…
Executive Viewpoints February 23
Designing a Smarter Logistics Network: The Hidden Growth Lever Most New Brands Overlook
For emerging retail brands, logistics is often seen merely as a cost center, a function to be negotiated…
Executive Viewpoints February 20
The Returns Blind Spot: Why Retailers Lose Customers After Checkout
Every holiday season, retailers pour resources into making their checkout experiences accessible. They audit shopping carts, test payment…
Executive Viewpoints February 19Featured
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