Lowes Foods Stores Keeps Pace With Pricing Perceptions
With: Tim Lowe, Lowes Foods Stores Consumers today have instant access to myriad product and pricing information. In…
News October 22
Latest In: TouchPoints TV
How Interactive Intelligence Is Helping Improve Customer Service At B&H Photo
With: Don Brown, Interactive Intelligence Don Brown shares insights into how Interactive Intelligence is automating B&H call center…
News August 28
Store Tours: Well-Trained Associates Work As B&H Brand Advocates
StoreTours with: Yossi Fogel, B&H Photo Video Pro-Audio Yossi Fogel explains why so many employees remain with the…
News July 20Store Tours: The Importance Of Keeping Customer Service In-House At B&H Photo
StoreTours with: Moshe Leeds, B&H Photo Video Pro-Audio Moshe Leeds discusses the importance of keeping the call center…
News July 9
Store Tours: Putting The Customer At The Center Of The Shopping Experience
StoreTours with: Henry Posner, B&H Photo Video Pro-Audio Henry Posner talks about customer service initiatives and social strategies…
News July 2
Store Tours: It’s Never Too Late To Become Omnichannel
StoreTours with: Anthony Qaiyum, Merz Apothecary 140-year-old Merz Apothecary is experiencing a renaissance in the last several years,…
News June 22
How Billabong Moved To The Cloud To Focus On The Customer
Today’s retailers are looking to “get out of IT and focus on the customer journey,” noted Branden Jenkins, General…
News May 26
Lovesac: The Journey From Singular Channels To Omnichannel
A fast-growing furniture retailer, Lovesac has expanded to 60 stores and an online business in 10 years. To…
News May 26
Store Tours: Shoes Of Prey Brings Customization To The Store
StoreTours with: Jodie Fox, Co-Founder of Shoes of Prey When shopping for shoes, consumers are often limited to…
News April 22Featured
Latest Podcasts
Latest Resources
