Fear Not the ‘Insult Rate’: How AI Optimizes Returns and Keeps Consumers Loyal
When honest consumers have a legitimate return denied, the experience can be a sledgehammer to their loyalty. It’s…
Executive Viewpoints November 17
Latest In: Omnichannel Alignment
Mall Operator Simon Adds Omnichannel Multi-Retailer Loyalty Program
Real estate investment trust Simon has launched the Simon+ loyalty program, giving members the opportunity to earn cash…
News November 13
Exclusive Q&A: New Helzberg Store Concept Sparkles for Younger Jewelry Shoppers
Jewelry is meant to be timeless, but the process of buying jewelry — particularly big-moment purchases like engagement…
Features November 10
Instacart Debuts AI Grocery Suite, Powers Customer-Facing Agentic Tech for Kroger
Instacart has introduced a suite of AI solutions specifically designed for the complexities of grocery retailing, featuring a…
News November 5
DTC Darling Bombas Steps into Owned Retail with 3 Store Openings This Fall
Bombas, known both for its comfy socks and undergarments as well as its social conscience, isn’t exactly a…
Features October 17
How Payment Data is Shaping the Future of Retail
Retailers have endured something of a rollercoaster ride over the last few years, but the good news is…
Executive Viewpoints October 12
How Edible Brands Leverages Brick-and-Mortar in a Delivery-Centric Category
Edible Brands operates both corporate-owned and franchised Edible Arrangements stores, but these brick-and-mortar locations have a few key…
Features October 12
Shopping Sprees Aren’t Just for Christmas – Nor are Smart Retail Supply Chains
Holiday shopping is a hectic yet lucrative time for retailers. Last year, U.S. shoppers spent $994.1 billion, a…
Executive Viewpoints September 29
The Evolution of Marketplaces and the Impact of Agentic AI for Retailers and Ecommerce
Marketplaces have been redefining retail for more than two decades, but we are now at a major inflection…
Executive Viewpoints September 24Featured
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