Latest In: Omnichannel Alignment

data-driven marketing Deloitte Digital Featured Macy's personalization Retail ThinkTank (2024) Retail ThinkTank: Featured in Shopper Marketing & CX (2024) Retail ThinkTank: Shopper Marketing & CX (2024)
Legendary department store Macy's tapped Deloitte Digital to level up its CX, including improved personalization for five key customer journeys.

Macy’s Levels Up Personalization with 500M Tailored Offers to 30M Customers

Personalization has become an expectation for many consumers, but brands’ maturity levels in providing personalized marketing and CX…

Features July 22
back-to-school community and commerce community engagement interactive store displays PacSun Pinterest
Image from Pacsun's fall campaign.

Pacsun Taps Pinterest to Drive Home Fall Campaign: ‘Better in Baggy’

This fall, things are going to get baggy, at least according to Pacsun and its consumer community, The…

News July 19
connected TV CTV Featured retail media networks Retail ThinkTank (2024) Retail ThinkTank: Featured in Shopper Marketing & CX (2024) Retail ThinkTank: Shopper Marketing & CX (2024) RMN RMN advertising Roku shoppable TV Walgreens
Walgreens has worked with Roku on shoppable TV campaigns to gather best practices for its retail media network's ad partners.

Roku, Walgreens and the Future of CTV: Shoppable Ad Experiences

Walgreens Advertising Group (WAG) is making good use of one of its most valuable assets: a treasure trove…

Features July 17
accruent Council on Criminal Justice generative AI iot mckinsey Richard Leurig Safeway Walmart

Five Key Challenges for Food Retailers

The last few years have included incredible highs and the deepest of lows for food retailers, from finding…

Executive Viewpoints July 17
brand tracking data-driven marketing Featured M.M.LaFleur marketing messaging marketing strategy Retail ThinkTank (2024) Retail ThinkTank: Featured in Shopper Marketing & CX (2024) Retail ThinkTank: Shopper Marketing & CX (2024) Tracksuit
Using advanced brand tracking tool Tracksuit, M.M.LaFleur has been able to ensure its marketing and messaging pivots align with its lifestyle-centric designs.

Advanced Brand Tracking Ramps Up Data-Driven Marketing for M.M.LaFleur

As a female-founded womenswear brand, M.M.LaFleur knew its target audience was changing. Following COVID lockdowns and the massive…

Features July 17
associate empowerment customer service employee training iSpring Solutions learning management system Sponsored store operations
Whether it be through an in-house mentorship system, eLearning solution or working with hired or external business trainers, your training strategy needs to follow these core principles.

Key Factors of a Successful Retail Industry Training Strategy

This sponsored content is brought to you by iSpring Solutions. Within the retail industry, staff training, teaching and…

Sponsored July 16
H Mart SAP VML VTEX

H Mart Upgrades Ecommerce CX with Real-Time Inventory Availability

Asian-American supermarket chain H Mart has migrated from a legacy commerce platform to VTEX, an upgrade that allows…

News July 15
bluecore customer data customer marketing Featured Fender identification technology personalization Retail ThinkTank (2024) Retail ThinkTank: Featured in Shopper Marketing & CX (2024) Retail ThinkTank: Shopper Marketing & CX (2024)
Fender is using Bluecore technology to better analyze and understand its customer file, and send more relevant marketing to its music enthusiasts.

Fender Strikes the Right Note with Digital Identification Support for Customer-First Marketing

Over the course of its 80-year history, Fender has acquired “legendary” status. The guitar maker has become a…

Features July 15
digital shelf labels Hy-Vee retail media Retail ThinkTank (2024) Retail ThinkTank: Featured in Omnichannel Strategy (2024) Retail ThinkTank: Omnichannel Strategy (2024) RMNs
Hy-Vee has rolled out digital shelf tags and online post-purchase offers to elevate the omnichannel grocery shopping experience.

Hy-Vee Implements Digital Shelf Tags, Debuts Post-Purchase Offers for Items Beyond its Assortment

Supermarket chain Hy-Vee has invested heavily in its digital transformation over the last two years — and its…

News July 12
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