Latest In: Omnichannel Alignment

Diapers.com Utilizes Web Analytics To Nurture Shopping Cart Abandonment

Unlike brick and mortar stores, sales associates are unable to tend to shopping cart abandonment for online shoppers. …

News May 14

Charlotte Russe Takes Social Shopping A Step Further with ShopTogether App

Social media has emerged as a must-have for retailers. While many retailers are cultivating a presence on social…

News May 7

Strategies For Adjusting To New Shopping Patterns Of Cross Channel Buyers

Though cross channel retailing has become a priority retailers cannot ignore, implementing the cutting edge technology and tactical…

News April 30

Analytics Define Personalized Promotions to Propel Cross-Channel Sales at Cabela’s

By sending direct mail pieces to a better selection of consumers, Cabela’s increased its response rate by 60%,…

News April 23

New Studies Validate Wins From Retailers Who Synch Cross-Channel Strategies

  Multi-Channel is a hot topic among retail research firms who note that best-in-class retailers are pumping up…

News April 9

iPhone Apps Provide Retailers With New Ways To Connect with Consumers

Dating back to the days of its first release in July 2007 — when it sold one million…

News April 2

Alternative Sales Models Emerging To Target Changing Shopper Patterns

Brick and mortar expansion may have grinded to a halt during the “Great Recession,” but innovative new shopping…

News March 20

Sears Aligns All Channels For Personalized Shopping With ShopYourWay Branding

In one of the loudest endorsements of cross channel retailing to date, Sears Holdings Corp. announced plans last…

News March 20
Forrester points rainforest cafe repurchase retail Retail TouchPoints retailers touch touchpoints web operations

Forrester Report Finds Retail Leads Loyalty Pack, But Channel Connections Still Missing

Retail was the clear winner in last week’s Forrester customer experience report, but its author sees a lot…

News March 12
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