Latest In: Omnichannel Alignment

chatbots conversational commerce data in action virtual assistants voice shopping

Retail’s Big Opportunity: 87% Of U.S. Consumers Grasp The Power Of Conversational Commerce

Natural language-powered chatbots and voice assistants such as Alexa and Siri are gaining traction for many retail-related tasks:…

News March 5
Boston Retail Partners customer engagement data in action unified commerce

Survey: 81% Of Retailers Will Deploy Unified Commerce Platforms By 2020

Retailers understand that gaps between shoppers’ personalized experiences online and in brick-and-mortar stores are problematic, and they are…

News February 5
research recap

58% Of Retailers Lack In-Store Technology For Viewing Shopper Info

In an age when retailers feel they need to know everything about their consumers, the brick-and-mortar store is…

News December 19
bopis omnichannel fulfillment research recap

Only 37% Of Retailers Offer BOPIS: UK Merchants Lead The Pack

Despite the continued rise in omnichannel consumer expectations, only 37% of retailers worldwide are offering buy online, pick…

News December 12
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The Rise Of Subscription Retail: Data, Community & Content Fuel Growth

Subscription retail first came on the scene as a disruptor to the industry in the early 2000s, and…

News November 28
retail innovation

Retailers Must Overcome Fear Of Failure To Infuse Successful Innovation Into Business Strategies

As changing shopper preferences continually push the boundaries of what retailers can and should do to improve the…

News November 7
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To Fulfill By Amazon Or Not? Brand And Tax Implications Shared In Exclusive Q&A

With major brands such as Nike, adidas, Disney and Victoria’s Secret all selling directly on Amazon, it’s clear…

News September 7
bopis boris Convenience experience jda consumer survey Walmart

Study: Consumers Prefer Convenience Of BOPIS Over Experience

Even though mobile, social and e-Commerce sales are booming, JDA’s latest Consumer Survey revealed that more than half…

News August 4
alibaba retail innovation

Alibaba Supermarkets Blend Online And Offline Via Mobile-First Strategy

Chinese retail giant Alibaba is known largely for its e-Commerce marketplaces and its payments platform Alipay. But the…

News July 26
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