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Fully Committed: A One-Man Customer Service Nightmare

By Adam Blair, Executive Editor The hip-hop musical Hamilton, with its enormous and diverse cast, nabbed all the…

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Executive Viewpoints

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Latest In: theater

Fully Committed: A One-Man Customer Service Nightmare

Featured

Target’s 2026 Plans: $2 Billion Increase in Ops and Capital Investment Plus 30 New Stores

Topshop Hosts AI-Driven Shoppable Runway Show with Help from PayPal, Google Cloud

Walmart Settles FTC Charges Over Deceptive Delivery Driver Earnings

JD Sports CEO: American Retail Buyers Have Been Acting Like ‘Order Takers’

Gary V on the Shifting Landscape of Attention and the Death of Don Draper Marketing

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From Overstock to Opportunity: How B-Stock Powers Inventory’s Second Life

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Inside Google Cloud’s Vision for the AI Era

Retail Remix Deep Dive: AI’s Next Chapter in Retail — Scale, Security & Strategy

Latest Resources

State of the Store: Exclusive Insights into Retailers’ 2026 Brick-and-Mortar Plans

Ready Your Brand: Leveraging Composable Architecture and AI to Scale and Simplify Digital Content

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

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