Why Conversational Commerce Is The Biggest Transformation In Retail
The physical retail shopping experience has remained pretty consistent over the past few decades, other than cosmetic changes…
Executive Viewpoints December 6
Latest In: shopper experience
73% Of Retailers Plan To Have Unified Commerce Platforms By 2019
Retailers have ambitious plans to move toward the goal of “unified commerce.” While only 22% of retailers currently…
News December 6
86% Of Consumers Access 5+ Support Channels In Search Of Answers
Consumers are apparently not all that eager to talk with call center agents. Those with a question or…
News November 9
Majority Of Retailers Lack Tech To ‘Save The Sale’
More than half (54%) of retailers claim their technology does not support “save-the-sale” initiatives, or efforts to reduce…
News November 1EBay Continues Brand Repositioning As Profits Dip
Although eBay has long been known as an online destination where shoppers place bids in an auction-style setting,…
News October 21
67% Of U.S. Consumers Visit Stores After Researching On Mobile
Although shoppers can now use mobile devices to connect with and purchase from retailers, two out of three…
News October 18
‘Major Purchase’ Journeys Shorten, But 82% Of Shoppers Still Wait For The Best Deal
Shoppers that purchase items priced at $500 or more are spending less time on the path to purchase…
News October 17
Selling Digital Gift Cards? You Better Personalize Them
Up to 76% of shoppers are interested in at least one form of personalization when they receive digital…
News October 4Salesforce Unveils Commerce Cloud As Part Of Demandware Integration
Three months after acquiring enterprise cloud solution provider Demandware for $2.8 billion, CRM giant Salesforce has unveiled the…
News September 29Featured
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