How Will the Holiday Season Impact Shopper Behaviors In 2019?
By Alicia Esposito, Content Strategist During the hustle and bustle of the holiday season, consumers don’t tend to…
Executive Viewpoints December 31
Latest In: shopper experience
Podcast: Are Retailers Finally Getting Holiday Experience Right?
The 2018 holiday season has unearthed a number of new trends and has reaffirmed the importance of others.…
News December 21
57% Of Shoppers Abandon Customer Feedback Surveys Because They’re Too Long
Retailers always need to properly analyze customer feedback if they want to evolve their business to meet shopper…
News December 17
Nike Debuts App-Enabled Experiential Store In NYC
Nike has opened the Nike House of Innovation on Fifth Avenue in New York City, combining experiential retail…
News November 16
L’Occitane Experiential NYC Concept Store Accents Social Media, Sustainability
The L’Occitane Group is opening a L’Occitane En Provence experiential store on 555 Fifth Avenue in New York…
News August 24
‘Too Many Ads’ Frustrate 53% Of Online Shoppers
The online ordering process continues to be too time-consuming for many shoppers. As many as 40% of consumers…
News August 6Rethinking The Kiosk As A Digital Touch Point That Drives Revenue
By Sam Cinquegrani, ObjectWave Whether it’s CVS’s recent announcement about introducing in-store vending machines or Uniqlo’s move to…
Executive Viewpoints January 17What Can Retailers Learn From J.Crew CEO’s Gaffe?
In an interview with The Wall Street Journal, J.Crew CEO Mickey Drexler made a shocking admission: that he…
Executive Viewpoints May 31
Exclusive Interview: The Strategy Behind Zappos’ Cross-Country Tour
Zappos made its name as an online-only footwear retailer, but its next steps will take the brand firmly…
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