U.S. E-Commerce Is Off To A Strong Start In 2014
By Netta Kivilis, Head of Marketing, Custora For U.S. retail overall (offline + online), 2014 started with a slight…
Executive Viewpoints March 7
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What Shoppers Want
By Garrett Eastham, Co-Founder and CEO, Compare Metrics More than ever, online shopping expectations have risen and customers…
Executive Viewpoints December 5Shoppers WON’T Shop On Thanksgiving, According To RTP Survey
Yes, you heard (or read, rather) that correctly. Despite the fact that many retailers, including J.C. Penney, Kmart,…
Executive Viewpoints November 14
Raising The Bar On Customer Service
By Debbie Hauss, Editor-in-Chief These days it takes a lot to impress a consumer with customer service, especially…
Executive Viewpoints November 13Duane Reade Marks One Million Twitter Followers With NYC Celebration
By Alicia Fiorletta, Senior Editor Although the retail world has been buzzing about the powers of Facebook and…
Executive Viewpoints October 2Why Content Is King In The New Retail Era
Content has been king for quite some time for B2B marketers. E-books, white papers, infographics and webinars have…
Executive Viewpoints October 1For StoreOps Execs, The Job Is Never Done
Shoppers’ browsing and buying preferences are constantly evolving, especially as technology continues to advance. WIthin the past year,…
Executive Viewpoints September 19Terry Lundgren Goes Undercover… Sort Of
By Kim Zimmermann, Managing Editor Terry Lundgren, the CEO of Macy’s, is a fairly recognizable guy. Chances are…
Executive Viewpoints September 18Social Customer Service: Avoid Reputational Damage By Addressing The Root Problem
Mike Hennessy, Vice President, Marketing, IntelliResponse Social media can be a perilous field for brands to navigate. Many…
Executive Viewpoints September 16Featured
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