Latest In: Lauren Freedman

Customer Service is Personal, so Show Me the Love

Service is a mission-critical activity that deserves your attention today and every day. Key findings and surprises from…

The 4 Steps Needed To ‘Save Our Stores’

Although more than 3,200 U.S. stores are set to close in 2018, a majority of shoppers still want…

E-Tailing Group Study Shows 72% Of Retailers Now Sell Through Mobile

Nearly three quarters (72%) of surveyed retailers currently sell through mobile, according to a Q1 2013 study from…

Nine Retailers Chosen For Best Online Customer Service

In its 15th Annual Mystery Shopping Study, the e-tailing group has announced nine merchants that offer the best…

Why Personal(ity) Works By Fatima D. Lora, Assistant Editor If you’ve ever walked into a store and been…

How Can Personalized Recommendations Transcend Channels?

Omni-channel retail is here to stay. Both the promise and the challenge of commerce through multiple channels (in-store,…

Nine Steps To Really Knowing Your Customers

As customer shopping patterns and the devices used to research and make purchases continue to transform, the retailer’s…

E-tailing Group Study Sees Growing Focus On Mobile, Tablets And Content Strategies

Today’s consumers are growing more savvy and accustomed to comparing prices and researching products across online platforms and…

The E-Tailing Group To Keynote The Bronto Summit 2012

Bronto Software will be presenting the Bronto Summit 2012 at the Rizzo Conference Center in Chapel Hill, N.C.,…