The Retail TouchPoints Network

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Listen Up: Copper Compression’s Voice Commerce Play is (Almost) All About Brand Recognition

How In-House App Development Gave Home Depot Associates the Right Tool for Their Jobs

Kendra Scott CEO: ‘The Beauty of our Business is we Don’t Have to Reinvent Ourselves to be Successful’

How Fiture Creates ‘Fitness for All’ in Compact N.Y. Store Location

NRF 2023 Spotlights Profitability, Workforce Enhancements and Media Network Opportunities

Avoiding Ecommerce Meltdowns: For Dippin’ Dots Delivering Quality CX is all about Timing (and Dry Ice)

Kim Zimmermann

As Denim Sales Plummet, Is It A Matter Of Fit Or Fashion?

There have been a number of reports lately about the dwindling sales of jeans in the U.S. But is the growing distaste…

Staples Unveils Smaller Omnichannel Stores Aimed At Mobile Professionals

Staples recently opened two of 45 planned omnichannel stores that incorporate elements of Staples.com and Staples’ mobile offerings into the in-store experience….

Dave DiSilva Of eBay Shares Strategies For Keeping Online Thieves At Bay

Tech-savvy thieves increasingly turn to the Internet to “fence” stolen merchandise. To help online retailers address this ongoing issue, Dave DiSilva, Manager…

Design Within Reach Streamlines Sales Process With Salesforce

Design Within Reach (DWR), a retailer selling furniture online and through a contract sales force, has been using Salesforce.com to enable employees…

iPads Replace Sample Binders At Artisans

When retailers and clothing manufacturers meet face-to-face, it is often to pore over thick binders full of samples. Artisans Inc., an apparel…

Vitacost Seeks To Replicate In-Store Experience On Tablets

Sometimes shoppers go to the store with a mission and other times they go to browse. The same holds true when they…

Bob Willett Shares His Perspective On Customer-Centricity

While many retailers like to believe that the customer is at the center of everything they do, few achieve true customer centricity….

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Get Post-Purchase Right or Risk Losing the Next Sale

Omnichannel Orchestration: How to Optimize Inventory Amid Shifting Consumer Behaviors & Industry Disruptions

Personalized Content Motivates Purchases for 59% of Consumers

2023 Leading Vendors to the Top 1000 Retailers Report

5 Trends Shaping Retail Strategy and Execution in 2023

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