Latest In: ghost economy

Have Returns Policies Become Too Customer-Friendly?

Omnichannel retailers in heated competition with Amazon have loosened many of the traditional restrictions on product returns, from…

Executive Viewpoints June 22

Shoppers Share Holiday Horror Stories With #GhostEconomy Campaign

By Alicia Fiorletta, Senior Editor  In the grand scheme of things, retailers did a pretty stellar job this…

Executive Viewpoints January 29