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Exclusive Q&A: Customer Loyalty Expert Shares New Realities For Brands

As experts continue to assess COVID-19’s impact on the retail industry, some consider the loyalty shakeout to be…

Features August 17
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Stress Experiences Over Things For Father’s Day 2016

Cars. Fishing. Golf. Baseball. Any one of these are sure to bring up fantastic memories of hanging out…

Features June 9
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Jeep, Hershey’s Named Among Top U.S. “Most Patriotic” Brands

With Independence Day upon us, brands have stepped up to show their patriotism. “The ability to leverage something…

Features July 3
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Next Steps For Lululemon: Retail Experts And Analysts Weigh In

It has been a tumultuous few months for Lululemon Athletica. First, the athletic apparel and accessories brand was…

Features June 24
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13 Retail Experts Share Predictions In 2013 RTP Outlook Guide

What are the greatest challenges facing retailers in 2013? How do you design a mobile site for the…

News January 7
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Retailers Lose Ground In 2012 Brand Keys Loyalty Ranking

Retailers today are utilizing innovative tools and technologies to better connect with omnichannel shoppers. However, some brands at…

Features November 5
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Brand Insights: What Retailers Can Learn From Zappos

As customer-centricity continues to dominate retailers’ go-to-market strategies, developing a deep understanding of buyer shopping patterns and preferences…

Executive Viewpoints July 21
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JC Penney, Forever 21 “Haul” In User-Generated Videos For Back to School Promos

In an age where consumer-generated content reigns, tech-savvy consumers have found a new way to support their shopping…

News July 29
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5 Consumer Spending Trends for 2010

By Robert Passikoff, Ph.D., Founder & President, Brand Keys, Inc. Niels Bohr once noted that “prediction is very…

News February 11
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