Report: Amazon, Apple, Tractor Supply, Williams Sonoma Lead In CX Rankings
Retailers today face a new reality — stores function as the fulfillment centers for their digital counterparts, and...
NewsJanuary 17, 2018
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Digitally Reinventing The Retail Store With Mobile
By Rodney Bryant, Apple + IBM Partnership The recent bankruptcies and shuttering of apparel brands such as The...
Executive ViewpointsJanuary 17, 2018
Columbus Consulting Merges With Retail CX Consultancy
Columbus Consulting International, a retail consultancy, has merged with C3 Management Consulting, a retail management firm focused on...
NewsJanuary 4, 2018
The North Face, Under Armour And Apple Lead In CX Study
Less than one in four (22%) of global brands are providing a “good” or “excellent” customer experience, according...
NewsDecember 13, 2017The Power of Pumpkin — How Seasonal Trends Create New CX Opportunity For Brands
By Gordon White, Acticall Sitel Group Sunday is shopping day in my house, a necessary trip to the...
Executive ViewpointsOctober 24, 2017
A Tale Of Two Cafes: How Prioritizing CX Helped Panera And Hurt Starbucks
Business leaders who know how to identify the biggest barriers to the success of their organization are often...
Executive ViewpointsOctober 24, 2017
Mojix And CXignited Merge To Expand Global Solution
Mojix, an RFID and IOT platform solutions provider, has merged with CXignited, a product digitalization application provider. The...
NewsSeptember 22, 2017Digital Personalization
By Timm Henderlight, Sophelle With all the different stimuli, options, mediums and content that customers are receiving daily,...
Executive ViewpointsSeptember 22, 2017Print Marketing At The Speed Of Digital Marketing? Well, Almost.
By Jonathan Dropiewski, priint Americas Today’s marketers are overwhelmed with data. Never before has so much information been...
Executive ViewpointsMay 22, 2017
Fostering Loyalty In The Digital Age
“Anyone can sell their product by dropping prices, but that does not breed loyalty.” ― Simon Senik Loyalty. Oxford...
Executive ViewpointsSeptember 20, 2016
Attention C-Level Execs: Own The Customer Experience To Drive Digital Success
While every retailer desires a digital transformation that sets them apart from peers in today’s omnichannel environment, becoming...
Editor's PerspectiveMay 31, 2016Attention C-Level Execs: Own The Customer Experience To Drive Digital Success
By Glenn Taylor, Associate Editor While every retailer desires a digital transformation that sets them apart from peers...
Executive ViewpointsMay 31, 2016
Rock/Creek Unites Digital And Store-Based Customer Tracking
Rock/Creek has a lot to gain from learning about its customers — particularly their plans for outdoor adventures....
FeaturesApril 12, 2016
SDL: 80% Of Retailers To Increase CX Budget In 2015
With a multitude of sales channels available, customers go into the purchasing process with high expectations. Retailers are...
NewsFebruary 20, 2015
Why Retailers Need to Rethink the Checkout Experience
Featuring: Shilpi Narang, SVP of Customer Experience, Bolt Consumers today demand seamless and personalized shopping experiences across all...
PodcastsJuly 17, 2023
Elevate Retail Experiences with Next-Gen Contact Center Tech
Retailers are responding to new expectations for customer experiences and growing demand for ecommerce, but how are they...
Executive ViewpointsMay 18, 2022
RICE 2022: Why Retailers Should Apply ‘Love Languages’ to Improve Customer Relationships
The key to a consumer’s heart involves much more than offering convenience or an appealing product assortment, according...
FeaturesMay 16, 2022
NPS Is Not The Answer To Understanding Your Customers. Here’s What You Can Do Instead
Executives have long been convinced that Net Promoter Score (NPS) is the gold standard when it comes to...
Executive ViewpointsJanuary 23, 2020Featured
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