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Smaller Spaces, Bigger Tech and Optimized CX

The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital,…

Your Shopfront to CX Brilliance

Customer behavior has forever changed because of the pandemic. Shoppers have increased their digital purchases by 160 percent and are expecting instant…

The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys

Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and the audience characteristics that…

Best Buy to Add 1,000 New Tech Employees to Support CX Innovation

Best Buy plans to hire 1,000 new employees for its technology team and has teamed up with Amazon Web Services, as both…

Look to Immersive Experiences to Increase Conversion and Loyalty with Better CX

Customer standards for digital commerce experiences keep increasing, with 88% saying they expect companies to “accelerate digital initiatives” because of the pandemic….

4 Digital Experience Strategies Retailers Should Consider for 2022

Creating impactful digital experiences that delight customers can be daunting, even for the largest brands. More is better — more data, more…

Connecting CX and Marketing: How to Create Customer-Centric Experiences That Deliver Business Results

In every organization, marketing plays an important role in defining, socializing and managing the customer experience (CX). However, the relationship between the…

4 Tips for Driving Digital Sales in Hyper-Dynamic Markets

Success in online sales has become a high-stakes game. On one hand, the volume of business transacted online continues to grow at…

The Customer Experience (CX) Revolution in Retail

If you talk to any CX leader, they’ll say that delivering a great customer experience has never been more challenging — or…

The Future of CX: Trends and Predictions for Customer Engagement

Consumer expectations are changing on a dime — and it’s only getting faster, with digital interactions set to grow 40% in 2021….

Retail Technology and the CX Question

The retail industry was making slow-but-steady progress toward mobile becoming a dominant — if not the dominant — digital commerce mode. Experts…

Empathy Won Out in 2020 — Now Can CXOs Close the Experience Gap?

With vaccines rolling out and restrictions rolling back, retailers are pivoting once again. Now, retail CXOs need to close the experience gaps…

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