Under Armour Promotes Execs To COO And Newly Created CXO Role
Under Armour has promoted Colin Browne to the role of Chief Operating Officer (COO) and Paul Fipps to...
NewsFebruary 7, 2020
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Survive And Advance: The Three Critical Components Of Transformational CX
The digital transformation has raised the stakes for today’s companies, as a perpetual state of technology shifts requires...
Executive ViewpointsFebruary 4, 2020
E-Commerce Has A CX Problem
E-Commerce has changed the face of retail, pulling in a full $154.5 billion in Q3 2019 alone. And...
Executive ViewpointsJanuary 16, 2020
How Grocers Are Using Social To Elevate Digital Circular Experiences
Question: Who goes to the newspaper to check for movie times, or waits for a Christmas catalog in...
Executive ViewpointsJanuary 7, 2020
The New Rules Of Retail: Digital Strategies To Serve Today’s ‘Connected Consumer’
The world of retail is changing. But the reason isn’t as obvious as it may seem. While online...
Executive ViewpointsJuly 10, 2019
5 CX Trends To Consider In 2019
Brands are being inundated with talk about consumers’ increasing expectations when it comes to customer experience (CX). And...
Executive ViewpointsJune 14, 2019Social Media AI Is Your Best Tool And Worst Enemy When It Comes To CX
By Tara Jones, Allant Group Picture this: a customer orders a product from your business and expects it...
Executive ViewpointsJune 7, 2019
#RIC19: Marketing/Customer Engagement And Omnichannel CX Sessions
(l. to r.) Andrew Gaffney, Retail TouchPoints; Katharine Bahamonde Monasebian, Barneys New York; Todd Treonze, Brooks Brothers The...
FeaturesJune 3, 2019
#RIC19: Digital Strategies And Operational Planning Track Coverage
The 2019 Retail Innovation Conference featured 24 breakout sessions organized into four tracks: • Digital Strategies • Operational...
FeaturesMay 31, 2019Nebraska Furniture Mart Streamlines Sales And CX Hiring With Talent Assessment Tool
Nebraska Furniture Mart (NFM) will implement the Logi-Serve employee assessment solution to help the retailer identify talent for...
NewsApril 9, 2019Serving Retail Consumers In An Age Of Digital Transformation
By Bryan Gray, Alorica As the retail industry transitions to a digitally-driven customer experience, companies are faced with...
Executive ViewpointsMarch 25, 2019
The New CX: How Technology Can Build Brand Loyalty For Retailers Of All Sizes
We all know that person who is impossible to shop for — the rare coin aficionado, the stamp...
Executive ViewpointsMarch 4, 2019
How CX Will Make This Holiday Less Apocalypse And More Revival
As autumn moves into full swing, retailers work to finalize their preparations ahead of the holiday shopping surge....
Executive ViewpointsOctober 29, 2018The Vitamin Shoppe Enhances Online Search For Better Site And Store CX
The Vitamin Shoppe has partnered with GroupBy, a relevancy-focused e-Commerce solution provider, to enhance its product data and...
NewsSeptember 26, 2018
Creating The Ultimate Digital Customer Experience
Consumers today believe they deserve a unique, invested experience, right now. And if you can’t provide it or...
Executive ViewpointsAugust 15, 2018
#RIC18: For Dunkin’ Brands, Data Identifies CX Pain Points
Paul Murray, Director of Digital Experience, Dunkin’ Brands Data can provide retailers with a lot of answers...
FeaturesMay 10, 2018
Astound Commerce Merges With Fluid To Create Digital Experience Agency
Astound Commerce has merged with Fluid, a digital CX and software solutions company, to create a commerce-led digital...
NewsMarch 7, 2018
Digitalize To Survive: How To Ride The Change
Across every sector, digital transformation is enabling businesses to operate at breakneck speeds, rejuvenating the competitive playing field....
Executive ViewpointsFebruary 16, 2018Featured
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