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Backcountry Bolsters Digital CX to Manage Outdoor Recreation Shopping Surge

Fueled by consumers’ desire for safer, socially-distant-friendly entertainment during the pandemic, the increased interest in outdoor recreation has driven growth for outdoor…

Digital CX Best Practices: Reveal Out-Of-Stocks, Shipping Costs Before Checkout

A three-country, 52-retailer study of the digital shopper’s user experience during holiday 2018 has generated a valuable “to do” list for the…

How Digital Wallets and Embedded Finance are Reinventing Retail CX

Retail is evolving faster than ever — and the checkout is where it all comes together. For merchants competing in a saturated…

How Retailers can use Digital Product Strategy to Improve CX and Fuel Growth

With the decline in high street spending and increased online competition from ecommerce stores, companies in the retail space need to be…

Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store…

‘Surf Hippie’ Lifestyle Brand Faherty Unifies Physical and Digital Data to Enhance Omnichannel CX

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans…

Chase Acquires MCX Technology For Its Digital Wallet

The long strange trip of the Merchant Customer Exchange (MCX), a retailer-led consortium that was supposed to provide an alternative to traditional…

Bridging Your Digital And In-Store CX

A Guide To Winning In Omnichannel Retail A fully functioning and successful BOPUS process enhances the entire customer journey across all channels…

Ikea Parent Buys AI-Powered Logistics Solution to Enhance Home Delivery CX

Ingka Investments, the investment firm of Ikea parent company Ingka Group, has acquired U.S.-based logistics tech company Locus. The purchase will provide…

David’s Bridal Marries Online and In-Store CX with Shopify Integration

David’s Bridal is taking the next step toward fully integrating its ecommerce and store operations as it moves into a tech-driven, asset-light…

AI Can Reset Your CX Strategy, but You Need to Learn Some New Ground Rules First

Be honest — exactly how does your organization plan to strategically leverage artificial intelligence? The technology has captured the imagination of businesses…

How AI-Generated Digital Store Twins Help Lowe’s Optimize Layouts, Merchandising

When retailers discover that a particular product isn’t selling as well as it normally does, there are many potential explanations. Is there…

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