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Backcountry Bolsters Digital CX to Manage Outdoor Recreation Shopping Surge

Backcountry Bolsters Digital CX to Manage Outdoor Recreation Shopping Surge

Fueled by consumers’ desire for safer, socially-distant-friendly entertainment during the pandemic, the increased interest in outdoor recreation has...

FeaturesNovember 13, 2020
How Digital Wallets and Embedded Finance are Reinventing Retail CX

How Digital Wallets and Embedded Finance are Reinventing Retail CX

Retail is evolving faster than ever — and the checkout is where it all comes together. For merchants...

Executive ViewpointsSeptember 18, 2025
How Retailers can use Digital Product Strategy to Improve CX and Fuel Growth

How Retailers can use Digital Product Strategy to Improve CX and Fuel Growth

With the decline in high street spending and increased online competition from ecommerce stores, companies in the retail...

Executive ViewpointsJanuary 2, 2024
‘Surf Hippie’ Lifestyle Brand Faherty Unifies Physical and Digital Data to Enhance Omnichannel CX

‘Surf Hippie’ Lifestyle Brand Faherty Unifies Physical and Digital Data to Enhance Omnichannel CX

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations...

NewsJune 29, 2021

Chase Acquires MCX Technology For Its Digital Wallet

The long strange trip of the Merchant Customer Exchange (MCX), a retailer-led consortium that was supposed to provide...

NewsMarch 13, 2017
Ikea Parent Buys AI-Powered Logistics Solution to Enhance Home Delivery CX

Ikea Parent Buys AI-Powered Logistics Solution to Enhance Home Delivery CX

Ingka Investments, the investment firm of Ikea parent company Ingka Group, has acquired U.S.-based logistics tech company Locus....

NewsOctober 7, 2025
David’s Bridal Marries Online and In-Store CX with Shopify Integration

David’s Bridal Marries Online and In-Store CX with Shopify Integration

David’s Bridal is taking the next step toward fully integrating its ecommerce and store operations as it moves...

NewsJune 18, 2025
AI Can Reset Your CX Strategy, but You Need to Learn Some New Ground Rules First

AI Can Reset Your CX Strategy, but You Need to Learn Some New Ground Rules First

Be honest — exactly how does your organization plan to strategically leverage artificial intelligence? The technology has captured...

Executive ViewpointsApril 8, 2025
How AI-Generated Digital Store Twins Help Lowe’s Optimize Layouts, Merchandising

How AI-Generated Digital Store Twins Help Lowe’s Optimize Layouts, Merchandising

When retailers discover that a particular product isn’t selling as well as it normally does, there are many...

FeaturesMarch 4, 2025
Sink or Swim: How Digital Transformation will Determine Company Success (or Failure) in 2025

Sink or Swim: How Digital Transformation will Determine Company Success (or Failure) in 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty –...

Executive ViewpointsJanuary 30, 2025
Why People-Centered Design will be One of 2025’s Hottest CX Trends

Why People-Centered Design will be One of 2025’s Hottest CX Trends

Some 2025 retail design trends are easy to predict; for example, it’s a good bet that artificial intelligence...

FeaturesJanuary 22, 2025
Five Trends Poised to Shape the Future of Digital Experiences in 2025

Five Trends Poised to Shape the Future of Digital Experiences in 2025

As digital experiences have evolved over the past few years, personalization and emotional connection have become central to...

Executive ViewpointsJanuary 16, 2025
The State of B2B Ecommerce: How Investments in CX and AI Are Driving Sector Growth

The State of B2B Ecommerce: How Investments in CX and AI Are Driving Sector Growth

The B2B buying journey has historically been high-touch and highly complex. But the ease and personalization found with...

ResourcesOctober 8, 2024
Investigating the Business Impact of Digital Accessibility

Investigating the Business Impact of Digital Accessibility

Approximately 15% of the world’s population — which equates to about 1 billion people — lives with disabilities,...

SponsoredJuly 30, 2024
Why Inbound CX Tunnel Vision can Undermine Retailer Operations

Why Inbound CX Tunnel Vision can Undermine Retailer Operations

The number of packages delivered by Amazon Logistics in the U.S. more than doubled once the pandemic started,...

Executive ViewpointsJuly 19, 2024
H Mart Upgrades Ecommerce CX with Real-Time Inventory Availability

H Mart Upgrades Ecommerce CX with Real-Time Inventory Availability

Asian-American supermarket chain H Mart has migrated from a legacy commerce platform to VTEX, an upgrade that allows...

NewsJuly 15, 2024
EX: The Force Multiplier for CX

EX: The Force Multiplier for CX

Featuring: Will Eadie, Chief Revenue Officer, WorkJam Will Eadie is in the world of employee experience, also known...

PodcastsJune 10, 2024
Does Personalization Always Improve CX? It Depends on Your Customers

Does Personalization Always Improve CX? It Depends on Your Customers

Personalized experiences are one of the foundation stones of great customer experience, according to conventional wisdom. But is...

Executive ViewpointsJanuary 16, 2024
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