Latest In: Executive Viewpoints

JDA Software wayne usie

Making the Connection: 5 Ways Retailers And Manufacturers Can Collaborate At The Shelf

By Wayne Usie, Senior Vice President, Retail, JDA Software  Retailers are entering uncharted territory with consumers — the…

Executive Viewpoints April 7
amanda ferrante simon salt

Social Location Marketing Author Talks Gaming, Loyalty and shopkick

Foursquare, Gowalla and shopkick brought the “check-in” concept to life, and the growing interest around location-based applications is…

Executive Viewpoints March 30
customer insight IBM powerful tool rob garf social media the future of retailing

Beyond Jeopardy! “Watson” And The Future Of Retailing

By Rob Garf, Associate Partner and Global RetailIndustry Strategy Leader for IBM Global Business Services Anyone watching Watson’s victorious performance…

Executive Viewpoints March 24
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Strategies To Engage The Evolved Consumer

By Rick Chavie, VP, Marketing Retail and Hospitality Solutions, NCR Years ago, the relationship between the shopper and…

Executive Viewpoints March 24
analog Debbie Hauss marketing metrics retailers q&a retail Retail TouchPoints rtp sales SCOPIX video analytics

Q&A with Verlin P. Youd, SVP Sales & Marketing, SCOPIX

Compiled by Debbie Hauss Video analytics have become a vital component of many retail operations, providing the ability…

Executive Viewpoints March 9
forecasting Predictix pricing optimization to the cloud

The Retail Rush To Cloud Computing For Forecasting And Pricing Solutions

By Rafael Gonzalez Caloni, Executive Vice President of Marketing, Predictix The cloud is all the rage these days,…

Executive Viewpoints March 3
agents handle chats live chat missing opportunities ROI Steve Castro Miller

5 Fundamental Live Chat Mistakes

By Steve Castro-Miller, President and CEO, Bold Software In the past, many businesses thought of live chat technology…

Executive Viewpoints February 24
crm

5 Ways to Create Customer-Centric Service at the Return Counter

By Robert E. Walters, VP of Sales & Marketing, The Retail Equation More and more retailers are seeking…

Executive Viewpoints February 17
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How Engagement Communications Extend 2010 Holiday Sales Into 2011

By Scott Zimmerman, President of TeleVox Software, Inc. As the credit card bills from Christmas arrive in the…

Executive Viewpoints February 10
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