Fully Committed: A One-Man Customer Service Nightmare
The hip-hop musical Hamilton, with its enormous and diverse cast, nabbed all the top prizes at the Tony Awards Sunday night.…
Editor's Perspective June 14
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Amazon Is Not A Threat If You Focus On Product Quality, Customer Relationships
I’ve spent a lot of time talking with and listening to innovative retailers recently. As a group, they…
Editor's Perspective June 7
Attention C-Level Execs: Own The Customer Experience To Drive Digital Success
While every retailer desires a digital transformation that sets them apart from peers in today’s omnichannel environment, becoming…
Editor's Perspective May 31
Samsung: Experience You Can’t Buy
As part of the Retail 20 20 event I attended last week, our group took a store tour of Samsung…
Editor's Perspective May 24
Of Donkeys, Elephants And Cash: Seven Political Lessons For Retailers
It is election season — a time of both optimism and uncertainty. One must reach back several election…
Editor's Perspective April 4
Building International Success Via Localized Personalization
Achieving meaningful levels of localization and personalization is difficult enough when a retailer is operating in its own…
Editor's Perspective February 16
Did Retailers Overcome Their Greatest Challenges In 2015?
Is your organization now truly channel-agnostic? Does data security continue to keep you up at night? Are you…
Editor's Perspective December 8
Brick-And-Mortar Retailers Should Add Unique Experiences To Shopping Trips
While “omnichannel” has continued be a major buzzword permeating retailers’ strategies as they strive to reach the consumer…
Editor's Perspective November 24
Does Facial Recognition Technology Cross A Line?
Even if people don’t like to think too much about it, there’s little doubt that we currently live…
Editor's Perspective November 17Featured
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