With more than 20 years of experience as an executive at Top 50 e-commerce brands, Rich Minns brings a unique perspective to his role as Digital Customer Experience Sector Lead at Capgemini. During this period when many stores are closed and online traffic is booming, Minns recently joined Retail TouchPoints Editorial Director Andrew Gaffney to discuss how traditional brick and mortar brands are pivoting to ramp up their web sales. Minns also addressed the changing customer expectations for service and delivery—including the growth of curbside delivery, contactless checkout and mobile wallets.