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Security / PCI Compliance

The stakes have gotten higher when it comes to protecting consumer data. Some highly publicized, significant data breaches have motivated retailers and solution providers to rethink their approaches to data security. It’s a constant challenge to stay ahead of hackers and other criminals, but it’s also an industry mandate. Find out more about new solutions and how to keep up with PCI compliance here.

Online Journey Hijacking: The Phenomenon Costing Retailers Hundreds Of Millions Of Dollars

Leading up to the holiday season, retailers spend significant time and resources optimizing their customers’ online shopping experience. Their efforts seem to be working, as e-Commerce sales during this past holiday season hit a record $108.2 billion, a 14.7% increase from 2016, which was $91.7 billion. However, a report analyzing 500 million web sessions found that online retailers were still expected to lose up to $2.1 billion in sales during the 2017 holiday season. This is caused by a phenomenon called Online Journey Hijacking, which involves unauthorized product ads injected into consumer browsers while visiting retailer web sites.

Bloomingdale’s Ties Training To $3 Million In Savings

Bloomingdale’s has been using the Axonify Microlearning Platform for associate training since 2013, but the retailer could not quantify the financial impact of the program until the recent addition of a new product, called Axonify Impact. With this functionality, Bloomingdale's was able to tie its safety and asset protection training…
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Ethoca Launches Integrated Solution Suite To Fight Fraud

Ethoca has unveiled an Integrated Solution Suite designed to mitigate chargeback fraud that includes Ethoca Eliminator, Ethoca Alerts and Enhanced Representments. The first line of defense is Ethoca Eliminator, a solution that allows card issuers to tap into deep merchant intelligence (shopping cart details, IP address, account details, etc.) at the first moment a cardholder clicks on a transaction in their mobile banking app, or calls into their bank to question a transaction. This process enables cardholders to better recognize their own transactions, regardless of whether the intention to dispute is innocent or malicious, and it helps to deflect friendly fraud and disputes at the source. 

Why Online Merchants Should Make Security A Year-Round Priority

If I could encourage all e-Commerce merchants to take one piece of advice to heart, it would be: Shore up your security. That advice may sound too general to be practical, but my recommendation to retailers is to break it down into digestible steps and considerations. Why make security a point of emphasis? Well, consider that in 2016 online fraud rose 40%, and I have little doubt the 2017 numbers will be even more harrowing when they’re released. If you’re willing to heed my advice and resolve to commit resources to improving security, here’s where to start:

Amazon’s Next Delivery Destination: Your Car

After revealing that its Prime program had amassed 100 million subscribers, Amazon added a groundbreaking delivery option to its hefty list of membership benefits with the rollout of Amazon Key In-Car. Building on the combination of security and convenience offered with Amazon Key, a service that allows a courier to…
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5 Steps To Avoiding A Data Breach

Seems like another retailer announces a data breach every day and each is worse than the one before. Target and Home Depot seem like a distant memory since Equifax, Uber and a dozen more in the past few months. We all know standard security is broken, but what can we do about it? Most retailers already implement best practices like rotating passwords, requiring multi-factor authentication (MFA) and notifying customers of suspicious behavior. While these sound great on paper, they aren’t enough. To actually reduce the threat of a breach, retailers have to do more:

MYPINPAD Releases PIN Entry Solution For Mobile Authentication

MYPINPAD, a payments software authentication solutions provider, has launched a ‘PIN on Mobile’ product called MPES MYPINPAD’s PIN Entry Solution. MPES is part of MYPINPAD’s Merchant Trust Solutions (MTS), a suite developed to enhance and expand a retailer’s mobile POS market offering. MPES is a software-based PIN pad solution designed to securely enable PIN authentication on merchants’ mobile devices, such as smartphones and tablets, as an alternative to traditional mobile POS hardware-based solutions.The solution seeks to lower costs often associated with hardware-based platforms, which can be a significant barrier to entry for merchants.

Three E-Commerce Fraud Challenges To Beat In 2018

What will e-Commerce fraud prevention look like in 2018? Because the fraud landscape is evolving so quickly, the one sure prediction is that there will always be new challenges for merchants. But the rewards are worth the effort: the worldwide e-Commerce market was valued at $2.3 trillion for 2017, and 2018 should see even more growth. Here are three issues that will be front and center for online sellers in the year ahead. The 2015 EMV transition in the U.S. led to a spike in Card Not Present (CNP) fraud. But two years after the EMV shift, fraud is still on the rise. The value of e-Commerce fraud in the U.S. alone is projected to rise from $10 billion in 2014 to roughly $19 billion in 2018. This explosive growth in CNP fraud puts it first among card fraud methods in the U.S., despite the fact that Javelin's Fixing CNP Fraud study found that the transition to EMV will have a negligible effect on the volume of fraudulent e-Commerce in the United States through 2018.

Three Emerging E-Commerce Fraud Threats (And How To Defend Against Them)

The threat of fraud is significant, persistent and ever-changing, and an unfortunate reality for online merchants trying to grow revenue. Sophisticated and organized fraudsters are patient enough to play the long game for a big score, smart enough to impersonate real customers and frequently switch strategies. Juggling the need to satisfy customer expectations for quick, frictionless transactions while responding to changing threats is a major challenge for merchants. But it’s necessary to build a lifetime relationship with customers. Several especially troubling trends in e-Commerce fraud emerged this past holiday shopping season. Here are three of the top threats and tips for defending against them.

E-Commerce Chargeback Costs Reach $40 Billion Per Year

Chargebacks, chargeback fraud and expenses related to managing them cost e-Commerce merchants $40 billion per year, according to Chargebacks 911. Retailers are fighting back, but their success rates vary widely by vertical. The State of Chargebacks: 2018 Report, sponsored by Kount and Chargebacks911, showed that 82% of organizations doing business within the card-not-present (CNP) payment space dispute chargebacks. Overall, when companies dispute chargebacks their win rates are discouraging. Almost half (45%) reported that they were able to reverse chargebacks less than 45% of the time, and only 32% were successful more than 45% of the time (24% of respondents did not know their win rate).

Fraud Blacklists: What They Are, And Why You Shouldn’t Rely On Them

By necessity, all e-Commerce companies are constantly on guard against card not present (CNP) fraud. Aside from the financial losses incurred from the refunded amounts, chargeback fees, and merchandise replacement costs, there is also the looming threat of losing the ability to do business — payment processors will stop working with a merchant if the chargeback rate exceeds a certain threshold.  Those on the front lines of this ongoing war against fraudsters are the analysts tasked with screening out the fraudulent transactions. They have to satisfy conflicting requirements: brief turnaround time for order accept/decline decisions, minimizing chargeback losses, and keeping the total cost of fraud prevention low. These fraud management teams are the Rodney Dangerfields of e-Commerce, since they usually don't get much respect from senior management, who often view their department as a cost center rather than a revenue protector.  It's no surprise that merchants are quick to adopt and hesitant to abandon tools that are simple, quick, cheap, and seem to do a good job of rejecting fraudulent orders while accepting the legitimate ones. This is how we ended up with e-Commerce fraud prevention tools like blacklists.  Blacklist Basics Here's how blacklists work: When merchants approve an order…

Kroger CIO Q&A: Innovation Initiatives Leverage IoT, Mobile Scanning And Shelf-Edge Videos

Long gone are the days when supermarkets were the most risk-averse, tech-unfriendly retailers on the block. In fact, the nation’s largest supermarket chain, Kroger, displays a commitment to data, innovation and tech savvy that other retailers should envy. The leadership of Chris Hjelm, who has been EVP and CIO at Kroger since 2005, is one reason Kroger has been able to keep up with the times. “I came from a background of high-tech at companies including Orbitz, eBay and FedEx,” said Hjelm in an exclusive interview with Retail TouchPoints. “I created a research and development team shortly after I got here, and that’s been a huge contributor to innovation — and it’s a unique capability compared to many of our competitors.”

Zumigo Expands Assure Suite With Identity Verification Capabilities

Zumigo has expanded its Assure suite of mobile device location and identity verification products to offer services designed to mitigate credit card fraud when card numbers get into the wrong hands.  The cloud-based service integrates with banks’ and merchants’ processing systems to verify the identity and location of a user’s mobile device along with credit card ownership to prevent fraudulent transactions. Discrepancies are flagged as possible fraud, and can save merchants and banks expenses ranging from fraudulent purchases and chargebacks to reissuing credit cards.
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