Walmart will launch three new returns options as part of its “No Concerns” campaign to accommodate early holiday shopping.
Beginning in Oct. 1, 2022, Walmart will introduce:
- An extended Holiday Guarantee returns period allowing customers to return eligible purchases made on or after Oct. 1, 2022, through Jan. 31, 2023;
- Curbside returns, which will allow customers to remain in their vehicles when returning items; and
- Return pickup at home for Walmart+ members who will be able to schedule pickup of eligible returns in the app then hand off returns without a box or label to delivery drivers for the retailer to process.
Walmart curbside returns and Return Pickup from Home will launch in select stores during the first week in October and expand to additional stores through the season.
“Saving our customers time and money is in our DNA, and I am proud of how we’ve innovated to offer exactly what our customers need this holiday — deeper savings across a broader assortment of gifts with a seamless omnichannel shopping experience,” said Tom Ward, EVP and Chief Ecommerce Officer at Walmart U.S. in a statement. “We listened to our customers, and the way we’re approaching holiday this year underscores our commitment to making holiday shopping easier, affordable and more enjoyable.”
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Walmart is also investing in providing value to the price-sensitive consumer through applying its Rollback pricing to thousands of additional products during the holiday season in categories including toys, home, electronics and beauty. The retailer is expanding its product selection for the holidays by adding 1,400 new toys, including 500 Walmart exclusives, to its assortment. More than half of Walmart’s Top Toy List includes products that are priced under $50 and many are below $25.
The retailer’s new returns processes and expanded inventory are part of Walmart’s strategy to bolster its omnichannel offerings ahead of the holidays. Walmart Canada has adopted automated AI assist from Focal Systems throughout all of its stores to incorporate computer vision cameras that detect out-of-stock and low-stock items, allowing associates to work quickly to restock goods.
