Business Intelligence / Data / Analytics

In order to be successful in today’s omnichannel retail marketplace, merchants must collect information from numerous internal and external sources, then analyze that data. New solutions can help to optimize incoming data in order to deliver the business intelligence and analytics needed to move retail businesses successfully into the future. This section offers feature articles, special reports, industry viewpoints and the latest news to help retailers make sense out of the growing influx of information.

Goodwill Gets Detailed View Of The Business With Domo

Business Intelligence (BI) and analytics solutions can provide retailers with a birds-eye view of the enterprise to help them make better decisions. For organizations such as Goodwill of Central Indiana, having real-time access to data in a centralized environment is imperative to the overall health of the organization. One of 165 Goodwill organizations in North America, the Central Indiana facility touts a variety of service divisions. In addition to a thriving thrift store business, Goodwill of Central Indiana offers disability services, job placement and coaching, and operates 10 charter high schools in the area.

The Secret Weapon Of Retail: Predictive Analytics

Like most industries and sectors, retailers are driven by the need to provide good customer service. In a crowded, competitive market, this need becomes more prominent. Gaining any kind of advantage becomes invaluable, particularly when it comes to understanding your market; the secret to which is having — and using — insights derived from data. These days, retailers collect all sorts of information about their customers as they use their phones, shop in-store, buy online, withdrawal cash from the bank and post on social media. And as retailers develop their go-to-market strategies to include multiple channels, thevolume of internal and external data is increasing exponentially. Indeed, research commissioned by SAP has found that 89% of businesses say the amount of data that they collect has increased in the last year. The fact is, for retailers especially, more data means a more rounded view of the customer, insight into the market and awareness of potential risk. All of this insight can be used to make informed business decisions if interpreted correctly using predictive analysis software.

Giorgio Armani And Luxottica Implement SAP Fashion Management App

Adidas, Giorgio Armani and Luxottica are among the retailers implementing SAP Fashion Management, a new application designed to bring wholesale and retail operations onto a single, vertical platform. As a result, master data, global inventory and processes can be shared across the organization. SAP AG has unveiled the SAP Fashion Management application, which…

Yankee Candle Smells Success With Improved Survey Strategies

More than two thirds (41%) of best-in-class organizations incorporate Voice of the Customer (VoC) as a formal part of their business plans, according to Aberdeen Group research. However, integral VoC strategies, such as email surveys and customer research, can sometimes become too expensive and time consuming to execute successfully. With more than 150 fragrances, and a wide range of products, including scented candles, car fresheners and candle accessories, Yankee Candle has streamlined its customer feedback and survey strategies with help from Qualtrics, a survey technology provider. By automating the process, the retailer is able to more easily engage with loyal customers on a regular basis. With the Qualtrics Research Suite, Yankee Candle has “increased the amount of feedback we’re getting from customers exponentially,” according to Allison Bleyler, Director of Consumer Insights at Yankee Candle Company.

Welch’s Reduces Managed Service Costs By 20% With Fujitsu

Data is playing a central role in the decision-making process for brands and retailers. Using robust business analytics tools, organizations can gain a more comprehensive look customer browsing and buying patterns, product preference and other metrics that illuminate the overall health of an organization.  Over the past nine years, Welch’s has established a growing relationship with Fujitsu to optimize its product portfolio, reduce out-of-stocks and improve promotional effectiveness. Tapping Fujitsu as a managed service provider for its Oracle E-Business Suite system, Welch’s also has been able to decrease managed service costs by 20%.

Macy’ Sees 12% Boost In Online Sales With Predictive Analytics

Best-in-class retailers are embracing predictive analytics to track and understand consumer behaviors, and better tailor marketing campaigns across channels. Some retailers have hired data scientists to examine the plethora of factors and data points that need to be considered to sufficiently predict future shopper behaviors. Macy’ successfully implemented InfiniteInsight from…

Skincare Brand Expands Business With Personalization

Over time, consumers establish a set of favored brands and products, especially when it comes to their beauty and skincare routines.  Because bath and body product preferences hinge so heavily on individual tastes and experiences, brands in this category have an opportunity to engage and convert users by delivering offers and incentives that align with individual wants and needs.  To appeal to individual shoppers, 100% Pure, an all-natural bath and body brand, is investing in personalizing the cross-channel shopping experience. With its recent implementation of AgilOne, 100% Pure is in the process of segmenting its customer base and tailoring offers, incentives and content to buyers’ behaviors. 

Beating Showrooming And Webrooming With Advanced Analytics

Even though most final purchases are still completed in-store, shoppers are spending more time online prior to arriving at the POS. Two specific phenomena are affecting the buying journey today, explained Russell Evans, VP of Marketing at ShopperTrak, in a recent Connected Consumer Series webinar, titled: Tapping Into The Benefits Of Next-Generation Store Analytics: Showrooming: When shoppers conduct online research while standing in the store, then complete those purchases online. Webrooming: When shoppers spend time researching products online before going to the store. Perimeter Analytics = More shoppers; Interior Analytics = More buyers; and Performance Analytics = More revenue.

AgilOne Secures $25 Million In Funding

Predictive marketing company AgilOne has closed $25 million in a Series C investment round. Tenaya Capital led the funding round, with Next World Capital and Four Rivers Group participating as new investors. Other existing investors — Sequoia Capital and Mayfield Fund — also contributed. AgilOne will use the monetary contributions to expand its sales and marketing operations, and further develop its international footprint. To further support AgilOne’s ongoing growth, Tom Banahan, Managing Director at Tenaya Capital, has joined the company’s board of directors.

Urban Outfitters Appoints New President Of North America

Urban Outfitters Inc., a lifestyle specialty retail company operating under the Anthropologie, Bhldn, Free People, Terrain and Urban Outfitters brands, has appointed a new president for the Urban Outfitters brand in North America.  Trish Donnelly, who most recently served as President of Steven Alan, will join Urban Outfitters North America and report directly to Ted Marlow, CEO of the namesake brand. Donnelly’s tenure will begin on July 14, 2014.

Einstein Noah Restaurant Group Taps MicroStrategy For BI Upgrade

Best-in-class merchants are using advanced business intelligence (BI) solutions to provide executives with a wealth of store-level and chainwide data. With this information readily accessible at any time and across devices, team members have the knowledge and resources to improve the customer experience and in turn, boost bottom-line results. With more than 850 locations nationwide, Einstein Noah Restaurant Group is one of the largest operators and franchisors of specialty bagel restaurants in the U.S. Specializing in bakery-café fare such as specialty coffees, bagels, pastries, wraps and sandwiches, the Einstein Noah Restaurant Group brands include: Einstein Bros., Noah’s and Manhattan Bagel. In 2013, Einstein Noah Restaurant Group launched a major business intelligence initiative and increased investment in MicroStrategy, according to Daniel Cunningham, SVP of IT for Einstein Noah Restaurant Group. Although the company had been a MicroStrategy customer for more than a decade, Einstein Noah Restaurant Group recently upgraded to the latest version of the solution and added mobile application licensing.

The “New Normal” In Retail

As the consumer becomes more empowered, with the help of technology and social media, retailers need to rethink their strategies in order to successfully engage today’s shoppers in a meaningful way, and ultimately retain their business. In a recent webinar, titled: Digital Disruption and the Retail Experience, executives from VSN Strategies and Confirmit discussed the role of Big Data in the process of understanding the shopper experience and how mobile solutions are required in order to gain the most leverage out of customer feedback.

IHL Group Releases Mobile POS Vendor Database

IHL Group, a global research advisory firm specializing in retail technology, has released the Mobile POS Vendor Database. The data service is designed to track the shipments of mobile POS by vendors worldwide such as Apple, Motorola Solutions, HP and Samsung. Data from the IHL Mobile POS Vendor Database is…

Roundy’s Focuses On Customer-Centricity With Symphony EYC

Roundy’s Supermarkets Inc., a Milwaukee, Wisconsin-based retailer, has implemented Symphony EYC Customer Insights to create more customer-centric business processes across its grocery and pharmacy brands.  Using the Customer Insights solution, Roundy’s will leverage analytics to improve product selection, communication and other functions across all stores and pharmacies.
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