Resource Center - Retail TouchPoints - Retail TouchPoints https://www.retailtouchpoints.com Sun, 21 Oct 2018 13:29:12 -0400 RTP en-gb The Omnichannel Fulfillment Blueprint https://www.retailtouchpoints.com/resources/type/ipapers/the-omnichannel-fulfillment-blueprint https://www.retailtouchpoints.com/resources/type/ipapers/the-omnichannel-fulfillment-blueprint The Omnichannel Fulfillment Blueprint

The Omnichannel Fulfillment Blueprint

Cutting-edge technologies and disruptive trends such as conversational commerce and AI are presenting retailers with a slew of new opportunities to reimagine their fulfillment experiences. However, these technologies are moot if retailers don’t have the proper foundation in place.

Following this blueprint, you can develop a solid foundation for omnichannel fulfillment success that includes:

  • Understanding shopper needs and preferences;
  • Prioritizing relevant fulfillment services;
  • Defining critical processes across the enterprise;
  • Improving transparency across all channels and touch points;
  • Assessing and reassessing experiences based on new consumer preferences, market conditions and overall performance; and
  • Leveraging technology to support and enrich every step of the process.

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feed@retailtouchpoints.com (evan) iPapers Tue, 16 Oct 2018 12:02:36 -0400
Voice Shopping Could Reach $40 Billion Globally By 2022 https://www.retailtouchpoints.com/resources/type/infographics/voice-shopping-could-reach-40-billion-globally-by-2022 https://www.retailtouchpoints.com/resources/type/infographics/voice-shopping-could-reach-40-billion-globally-by-2022 Voice Shopping Could Reach $40 Billion Globally By 2022

While voice shopping volume is just $2 billion today, it could reach $40 billion globally by 2022.Growth will be fueled by increasingly sophisticated interactions between shoppers and voice assistants. For example, while today's consumers use smart speakers to buy lower-value items, reorder products or check order status, tomorrow's voice solutions will enable consumers to:

  • Receive proactive and personalized recommendations;
  • Interact with voice integrated appliances; and
  • Interact with conversational advertisements.

Learn more about the many growth paths for voice commerce in this infographic from Voysis.

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Source: Voysis.

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feed@retailtouchpoints.com (Roman Aguila) Infographics Mon, 15 Oct 2018 11:08:39 -0400
All Wrapped Up: Key Insights From The 2018 Holiday Season https://www.retailtouchpoints.com/resources/type/webinars/all-wrapped-up-key-insights-from-the-2018-holiday-season https://www.retailtouchpoints.com/resources/type/webinars/all-wrapped-up-key-insights-from-the-2018-holiday-season

od red cal templateThe second in a succession of monthly holiday-focused webcasts, this session will help retailers prepare for the holiday shopping season ahead. Stay tuned for related online events in Q4 2018 and the anticipated Holiday Wrap Up in Q1 2019!

Last year's holiday season always sets the tone for this year's checklist for retail success. Every year, Salesforce experts analyze shopping behavior based on the activity of hundreds of millions of shoppers during the peak season to identify emerging retail trends. Tune in to this webinar to start the new year off on the the right foot — to deliver an inspired retail experience.

Register for the webcast now!


Who?

2

Rob Garf
VP, Industry Strategy & Insights
Salesforce

2

Rick Kenney
Sr. Director, Industry Strategy & Insights
Salesforce


3

Debbie Hauss
Editor-in-Chief
Retail TouchPoints

When?

November 8 @ 2 PM ET

 

Register Now!

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feed@retailtouchpoints.com (Roman Aguila) Webinars Fri, 12 Oct 2018 11:32:55 -0400
Holiday Trends: Driving Shopper Delight This Season With AI https://www.retailtouchpoints.com/resources/type/webinars/holiday-trends-driving-shopper-delight-this-season-with-ai https://www.retailtouchpoints.com/resources/type/webinars/holiday-trends-driving-shopper-delight-this-season-with-ai

od red cal templateThe second in a succession of monthly holiday-focused webcasts, this session will help retailers prepare for the holiday shopping season ahead. Stay tuned for related online events in Q4 2018 and the anticipated Holiday Wrap Up in Q1 2019!

Every second matters during the peak holiday season. This is where you can win or lose a shopper for life. Thankfully, many retailers are harnessing the power of social, mobile, and AI to deliver shopper delight during the height of the holiday season. Join Salesforce to learn how retailers are delivering intelligent and seamless service experiences to connect to shoppers in a whole new way.

Register for the webcast now!


Who?

2

Maria Humphrey
Sr. Director, Industry Solutions, Retail
Salesforce

3


Adam Blair
Executive Editor
Retail TouchPoints

When?

December 12 @ 2 PM ET

 

Register Now!

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feed@retailtouchpoints.com (Roman Aguila) Webinars Fri, 12 Oct 2018 11:18:20 -0400
Holiday Trends: Connecting Commerce Everywhere During Peak Shopping Season https://www.retailtouchpoints.com/resources/type/webinars/holiday-trends-connecting-commerce-everywhere-during-peak-shopping-season https://www.retailtouchpoints.com/resources/type/webinars/holiday-trends-connecting-commerce-everywhere-during-peak-shopping-season

od red cal templateThe second in a succession of monthly holiday-focused webcasts, this session will help retailers prepare for the holiday shopping season ahead. Stay tuned for related online events in Q4 2018 and the anticipated Holiday Wrap Up in Q1 2019!

This year's holiday season comes with a collection of gifts for retailers to meet and exceed shoppers' expectations for fast, personalized, and connected shopping experience. Join Salesforce to learn the latest holiday trends across voice, click and collect, mobile, predictive intelligence and more to win the hearts, minds, and wallets of shoppers this holiday season.

Register for the webcast now!


Who?

2


Erin Dorshorst
Director, Product Marketing
Salesforce

3


Debbie Hauss
Editor-in-Chief
Retail TouchPoints

When?

November 8 @ 2 PM ET

 

Register Now!

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feed@retailtouchpoints.com (Roman Aguila) Webinars Fri, 12 Oct 2018 11:00:03 -0400
Exclusive 2018 Store Operations Survey https://www.retailtouchpoints.com/features/special-reports/exclusive-2018-store-operations-survey https://www.retailtouchpoints.com/features/special-reports/exclusive-2018-store-operations-survey Exclusive 2018 Store Operations Survey

It would seem to be safe to take the brick-and-mortar store off of the "endangered species" list. Even with the fallout from high-profile bankruptcies such as Toys 'R' Us, the store remains a relevant, indeed essential, part of the shopper journey.

But even if the overall status of stores is secure, the challenges of operating them in ways that enhance the customer experience remain steep. In addition to the basics that have always been part of store operations, today's brick-and-mortar stores are being tasked with:

  • Offering similar levels of convenience as online shopping;
  • Seamlessly integrating with all other customer touch points; and
  • Providing unique experiences that move shoppers toward transactions — even if these transactions ultimately don't take place in the store.

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in this critical area, as well as the strategies and technology solutions they are using to meet those challenges.

Download The Report Now!


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feed@retailtouchpoints.com (Roman Aguila) Special Reports Thu, 11 Oct 2018 11:28:22 -0400
62% Of Holiday Shoppers Value Real-Time Store Inventory Info https://www.retailtouchpoints.com/resources/type/infographics/62-of-holiday-shoppers-value-real-time-store-inventory-info https://www.retailtouchpoints.com/resources/type/infographics/62-of-holiday-shoppers-value-real-time-store-inventory-info 62% Of Holiday Shoppers Value Real-Time Store Inventory Info

Retailers that want to land on shoppers' "nice" lists for the holiday season should highlight real-time store inventory information: 62% of consumers consider it important — and 30% are less likely to visit a store without it.

Additionally, there's good news in the forecast for sellers of big-ticket items. The three verticals with the highest holiday sales growth are:

  • Building materials and garden equipment (up 8.1%);
  • Home furnishings (up 7.5%); and
  • Electronics and appliances (up 6.7%).

The three lowest-growth categories are:

  • Food and drinks (up 3%);
  • Department stores (up 1.4%); and
  • Hobby, book, music and sporting goods (down 0.5%).

Get more tips for maximizing holiday sales in this infographic from Zeta.

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Source: Zeta.

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feed@retailtouchpoints.com (Roman Aguila) Infographics Mon, 08 Oct 2018 10:00:03 -0400
Bad Data Costs Businesses $9.7 Million Annually https://www.retailtouchpoints.com/resources/type/infographics/bad-data-costs-businesses-9-7-million-annually https://www.retailtouchpoints.com/resources/type/infographics/bad-data-costs-businesses-9-7-million-annually Bad Data Costs Businesses $9.7 Million Annually

Businesses lose, on average, $9.7 million each year due to poor quality data, and workers waste 50% of their time hunting for data, correcting errors and confirming sources for uncertain data. In retail particularly, inaccurate data:

  • Cripples marketing campaigns;
  • Decreases customer satisfaction and trust;
  • Causes an inability to make informed decisions; and
  • Costs the company in missed opportunities.

Learn more about the true costs of bad data, as well as easy ways to cleanse "dirty" databases, in this infographic from Connext Digital.

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Source: Connext Digital.

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feed@retailtouchpoints.com (Roman Aguila) Infographics Mon, 01 Oct 2018 10:29:27 -0400
A Primer: Oracle Intelligent Bots https://www.retailtouchpoints.com/resources/type/white-papers/a-primer-oracle-intelligent-bots https://www.retailtouchpoints.com/resources/type/white-papers/a-primer-oracle-intelligent-bots A Primer: Oracle Intelligent Bots

More than 4.1 billion global users are on instant messaging and chat apps. People want and expect the instant reaction that only messaging apps can provide, and they're rushing to these platforms in droves, at an adoption rate far greater than even social networks have seen.

Such a high adoption rate has led to the innovation of AI-powered chatbots designed to help enterprises automate these conversations in scale.

In an effort to deliver engaging conversations across mobile devices, Oracle has added AI-powered Intelligent Bots to its suite of Mobile Cloud Service (MCS) capabilities.

This white paper, from Oracle, will share:

  • The four key components of Intelligent Bots;
  • How Intelligent Bots use multiple natural language processing (NLP) and machine learning algorithms to identify shopper intent; and
  • How Customer Experience Analytics enables businesses to create user segments, gain deeper consumer insights and personalize promotions.

Download the white paper now!


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feed@retailtouchpoints.com (Roman Aguila) White Papers Fri, 28 Sep 2018 17:31:33 -0400
What Rising Customer Expectations Mean For Retailers https://www.retailtouchpoints.com/resources/type/e-books/what-rising-customer-expectations-mean-for-retailers https://www.retailtouchpoints.com/resources/type/e-books/what-rising-customer-expectations-mean-for-retailers What Rising Customer Expectations Mean For Retailers

Rising customer expectations place a spotlight on retail employees, who are on the front line when it comes to delivering pitch-perfect customer experiences.

Retailers may be investing in customer-facing technology like AI, VR, AR, and other digital tools. But unless they match that investment with a focus on connecting and empowering employees, their ambition to provide innovative customer experiences may exceed their ability to deliver on that promise.

This e-Book explores:

  • The new consumer expectations shaping the future of retail;
  • Why great brand experiences for your customers start with great work experiences for your employees; and
  • The benefits of customer-centric collaboration tools.

Download the e-Book now!


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feed@retailtouchpoints.com (Roman Aguila) E-books Mon, 24 Sep 2018 17:23:32 -0400