Companies like Amazon have trained shoppers to expect fast, free shipping and full control over the delivery experience, prompting other retailers to try to meet those expectations. But many retailers are struggling to compete due to a number of supply chain challenges, including rising costs.
Download this report to learn why:
- 84% of shoppers are unlikely to shop with a brand again after a poor last mile delivery experience;
- 98% of shoppers say that delivery impacts their brand loyalty; and
- Shoppers are 41% more likely to look for self-service shipping capabilities in 2018 vs. 2017.