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How Retailers Can Leverage Loyalty Program Data To Create Exceptional Customer Experiences

How Retailers Can Leverage Loyalty Program Data To Create Exceptional Customer Experiences

Loyalty programs are a powerful driver in brand selection: CrowdTwist research finds that 63% of consumers could be persuaded to shop with a brand because they have a loyalty program.

Brands with omnichannel loyalty programs truly are able to set themselves apart from the competition by rewarding customers for every action they take with a brand, collecting rich consumer insights across each touch point.

Check out this white paper for loyalty program case studies, including how:

  • Philosophy leverages data to surprise and delight loyalty members;
  • Sleep Number's engagement program drives referrals;
  • Zumiez rewards members for visiting in-store;
  • Nordstrom's co-shopping concept pairs customers and associates;
  • Nike's NYC flagship store seamlessly blends online and in-store experiences; and
  • Macy's uses data to remove barriers to purchase and increase sales.

Check out the white paper!


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