More than 4.1 billion global users are on instant messaging and chat apps. People want and expect the instant reaction that only messaging apps can provide, and they're rushing to these platforms in droves, at an adoption rate far greater than even social networks have seen.
Such a high adoption rate has led to the innovation of AI-powered chatbots designed to help enterprises automate these conversations in scale.
In an effort to deliver engaging conversations across mobile devices, Oracle has added AI-powered Intelligent Bots to its suite of Mobile Cloud Service (MCS) capabilities.
This white paper, from Oracle, will share:
- The four key components of Intelligent Bots;
- How Intelligent Bots use multiple natural language processing (NLP) and machine learning algorithms to identify shopper intent; and
- How Customer Experience Analytics enables businesses to create user segments, gain deeper consumer insights and personalize promotions.