Increase E-Commerce Conversions By Delivering Superior Engagement
There's a high cost to having an e-Commerce site that is not user-friendly or customer service that is difficult to access or time consuming to reach. Consider these facts:
- 53% of shoppers are likely to abandon a purchase if they can't find quick answers to their questions;
- 72% of consumers have abandoned a mobile experience in the last year because contact details were too difficult to find; and
- 82% of customers have stopped doing business with a brand as a result of a single bad experience.