Consumers generally choose BOPIS because they don't want to pay a shipping charge and/or because going to the store is relatively easy. Their expectation is that they will get their order sooner than if they shipped the item to their home and that pickup will be fast, allowing them to enter the store, get their product and leave.
To meet the needs of these convenience-oriented customers, retailers may want to consider how automated locker systems can fit into their plans. By positioning automated lockers close to an entrance, retailers can address a BOPIS customer's immediate need: fast pickup.
Check out this iPaper to learn more about how automated locker solutions can streamline BOPIS fulfillment.