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Unified Communications Solutions Can Triple Contact Center Agent Productivity

Adopting a unified communications solution can improve both contact center agent productivity and customer satisfaction by 3X, while decreasing customer complaints by 2X, according to Aberdeen Group research. These benefits are amplified when the unified communications infrastructure is supported by a cloud-based system, which addresses consumers' mobile-first mindset and improves business agility.

Retailers are heeding the call to move their communications to the cloud: 26% used cloud-based unified communications in 2016, but that figure is projected to rise to 31% in 2018, according to this infographic from 8x8.

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IG 8x8 12.12.17

 

Source: 8x8

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