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7 KPIs To Measure The Modern Store’s Performance

The old adage "You can't manage what you can't measure" takes on new urgency today, as retailers move to completely reinvent their brick-and-mortar experiences. New Key Performance Indicators (KPIs) are needed to provide data that's relevant to managing the modern store, including:Revisit Rate:

  • Formerly an online-only metric that can now be applied to physical store locations;
  • Sales Per Engagement Minute Spent: Designed to mitigate confusion around the store's influence on omnichannel engagement; and
  • Fulfillment Upsells: Breaking this out into its own KPI can motivate associates to ramp up their selling skills.

Discover all seven KPIs in this infographic from Aptos.

[click to expand]

 

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