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The State of Omnichannel Commerce

The State of Omnichannel Commerce

A Mystery Shopping Study

This mystery survey report assesses 30 different retailers based on 57 different metrics. Findings highlight best practices in four key areas of retail strategy:

  • Fulfillment and Inventory;
  • Personalization;
  • Pricing; and
  • Signage.

Download this report to uncover the 4 vital components of a great omnichannel experience.


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