Training frontline retail associates not only enhances customer service; it also can help improve employee engagement and lower turnover. A new study reveals that 75% of retail employees believe training can help them develop new skills and grow their careers, but only 33% of associates are offered this kind of opportunity for development.
This comprehensive, retail-specific analysis of the state of frontline employee training includes valuable insights, such as:
- The current state of learning on the frontlines in retail;
- What is (and is not) working with regards to frontline associate training;
- The importance of balancing short-term performance with long-term career development; and
- Associate expectations and attitudes towards reskilling for the future.