2023 Store Operations Benchmark Survey

Explore the latest store operations trends by digging into retail industry trend data and benchmarks.

Associates are merchants’ closest connection to local communities. They know the ins and outs of how their store operates, they understand local market trends and customer needs, and they have the close-knit relationships with customers that drive recurring revenue for the business.

Retailers know how valuable associates are, so why are these workers quitting at record rates? Retail TouchPoints surveyed 120+ retail executives to find out.

The 2023 Store Operations survey reveals the new workforce realities retailers are facing and how they’re investing in:

  • New workforce solutions that drive retention and engagement;
  • New solutions and systems to improve loss prevention; and
  • New customer-facing technology that drives store efficiency.

Download your copy and learn how your peers are embracing new technology to drive store performance and profitability.

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