As the retail industry embarks on a new era of AI use, how do professionals feel about using AI-powered tools and tech? Is it changing the way they get things done? Is it driving value?
In its latest survey of nearly 800 retail desk workers around the globe, Slack’s Workforce Lab answers these questions and uncovers:
- AI adoption rates among retail workers;
- Top use cases within retail specifically; and
- How retail professionals really feel about using AI.
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