Customer Service Tech Guide: Can AI Rein in Costs While Enhancing the Shopper Experience?

Discover the latest in customer service technology and how AI will transform the category, as well as the customer experience.

Effective customer service is a must for retailers, but it can be costly and resource-intensive. With the tight labor market, maintaining an army of agents is no easy task. However, a game-changer is here — generative AI.

This Customer Service Tech Guide unveils:

  • The dynamic link between UX and CX, and how strategic investments can significantly slash service costs;
  • Real-world achievements of AI-powered solutions in transforming customer support; and
  • How AI, predictive analytics and customer data can work together to usher in a new era of exceptional service while drastically cutting costs.

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