Retailers are accelerating the move to “phygital” — the digitization of the in-store experience. By 2021, 90% of retailers will offer Buy Online/Pick Up In-Store (BOPIS), and 75% will be able to identify specific customers in the store and have the ability to customize their visits. By 2021 more store associates will be armed with … Continue reading 90% Of Retailers Plan To Implement BOPIS By 2021