As retail stores begin to reopen, business leaders are thinking more critically about the future of the in-store experience. What is the best way to build consumer trust and make them feel at ease about going into a store? How can brands creatively bring the best of digital and physical experiences together without forcing them into an uncomfortable experience? During this episode of Retail Remix, Sam Zietz, CEO of GRUBBRR, shares his thoughts on:
- Overarching trends and concerns that span retail, restaurant and stadiums;
- How associate roles will evolve to balance service and sanitation;
- How technology will help create a contactless commerce experience; and
- Ways to ensure in-store tech doesn’t lead to data gaps in stores.