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How Digital Wallets and Embedded Finance are Reinventing Retail CX

Retail is evolving faster than ever — and the checkout is where it all comes together. For merchants competing in a saturated…

Connected Data will Make or Break Cyber Week

This Black Friday, retailers face a high-stakes balancing act. Consumers are still shopping but are more selective about when, where and how…

The Six Trends Quickly Reshaping the Payments Industry in 2025

There’s never been a more exciting time in the world of payments. Innovation is happening at breakneck speed, open banking is tearing…

Merchants Are Losing Billions to Failed Payments. Here’s How to Fix It.

Every year, failed payments cost merchants an estimated $118.5 billion globally. That’s not just a number – it’s abandoned shopping carts and…

2025 Survey Reveals How Enterprise Brands Can Overcome Consumer Pricing Worries

Consumers aren’t the only ones concerned about the very real possibility that prices will rise due to the imposition of tariffs. Retailers…

Authentic to Roll Out Instant Cash Refunds Across Brand Portfolio

Authentic Brands Group (Authentic) has partnered with Reshop to provide shoppers with instant cash (not store credit) refunds on returned items across…

Exclusive: Inside Grubhub’s First Year in Commerce Media and a Peek at What’s in Store

Last year, meal delivery platform Grubhub entered the increasingly crowded commerce media arena with the debut of Grubhub Ads, developed in partnership…

UPDATE: Klarna Delays IPO as Tariffs Roil Global Economy

[Update as of April 7, 2025] Klarna has halted its planned IPO, the Wall Street Journal has reported, as financial markets continue…

Social Commerce Revolution: How Payments Innovation Transformed the Digital Shopping Experience

The power of social media in ecommerce is palpable. Shares, recommendations and actual transactions on channels like Instagram and TikTok are indispensable…

DEI Deflates, Retail Media Rises, Mergers Flounder

For better or worse, 2024 is now in the books, but we can’t resist one more look back. The Retail TouchPoints editors…

Holiday Shopping Trends and Payments Innovations: Experience as Competitive Advantage

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. This is an opportunity…

Longer Holiday Season May Irk Consumers, But Retailers Should Rejoice

Much of the forecasting for this year’s holiday shopping has focused on its shortness: the quirk of the 2024 calendar that has…

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